Please check your chocolate covered strawberries, I'm pretty sure the one I received was more than a few days old. At first bite I noticed the chocolate was very grainy then I noticed the strawberry was practically mush, lastly I saw a thin layer of liquid in the bottom of the paper cup it was served in. Clearly not a fresh strawberry. Very disappointed that I paid $3 for a single rotten chocolate dipped strawberry. Your team needs to do better at product rotation and checking for product quality.
Don't Bother!I usually don't leave negative reviews but this place deserves one! Customer service was terrible! Staff not friendly. Got our order wrong (it wasn't complicated). Half-filled coffee. Looked upon suspiciously when we asked for the remainder of our order they forgot. Never again!
I've patronized several locations of Kneaders and they're always wonderful. This location, however, unfathomably bad service. I waited at the counter waiting for the clerk to bumble her way through one customer before me. Took 15 minutes. Then she just wandered off and abandoned the register. I waited and waited and then finally just left. The poor people behind me are probably still standing there 6 hours later.
Good place for weekday lunch :)We had deserts as well!
Good variety of soups, sandwiches, drinks, salads andDESERTS! Foods are fresh, make your taste buds very happy. Employees are friendly, welcoming attitudes.Put all these together and you too will find yourself eating there as often as we all do!!!
Great desert! Worst service! Went through the drive through and we recieved our desert order. When I looked the oreo cheese cake was small and looked like it have been thrown around in the plastic package. Then when we politely asked for a new one the drive through associate had said "oh my god, okay" I understand it gets busy but that attitude was very poor! I work in customer service and i would have never been that rude!
I love the food. But they were so slow! I guess, like everywhere else they are short staffed and struggling to meet the increasing demands.Quality of food is always top and delicious. They deliver a consistent product which is enjoyable and delicious. I may have had to wait but I always leave happy.
Appalling experience. I could never trust them with catering or gifts. I didn't realize it would be so hard to get two loaves of bread from a bakery, or to get my money back when they failed to fulfill my order.I placed an order for two simple loaves of Honey Whole Wheat Bread on Wednesday, December 15th, for pickup today, Monday the 20th. I arrived early, followed instructions to alert them I was there, and waited 5 minutes before going inside to inquire. I was on my lunch break and had already used half of it to drive there. After waiting in line for 15 minutes, I got to the counter and told them my order, to learn they only had one loaf of the bread available, that they had been "saving" that one for me. Saving my loaf for me? Who didn't "save" my other loaf, that I ordered and paid for five days prior? There were speed racks full of bread (as one would expect from a bakery/cafe), but they didn't have enough of one of the most popular types of bread in stock, that I ordered five days before?One of the girls behind the counter said they had been trying to reach me all day, but I haven't received one phone call today--not even a scam call! (I verified I typed in the number correctly when I placed the order, and yes, I did). They wanted me to sub one of my loaves with white bread. When I said no, and to cancel the order, the associate asked if I wanted a refund, then realized, "Of course you want a refund." She walked off without another word and started filling other orders, for two minutes. When she came back she said she didn't know how to do a refund, then walked away AGAIN, filling other orders AGAIN. I stood there, the only person at the counter, for about 3 more minutes before finally telling them I would call back later for my refund.There needs to be some serious training and accountability here. But I won't be around to see if this happens because I'm never coming back, or recommending Kneaders to anyone.
Been going to this Kneaders for quite some time, not sure if it just wasn’t their night but both soup cups weren’t even full and were a bit watery
Service was great but the food was poor quality.The croissant sandwiches were dry and barely filled and our bread pudding had mold on it ???Usually have great food and I'm so disappointed by this last visit...Especially for the price I paid.