I have loved Croshaw’s pies for years, however, the level of customer service I received today has completely ruined my taste. Upon ordering, I was told that I had to wait 15 minutes before I could purchase a pie because they were still cooking. After the 15 minutes had lapsed, I got back into line, only to be told by a very rude and unprofessional employee that the pies still had 3 more minutes to bake and I could not purchase one until they were out. Without skipping a beat, She proceeded to tell me to “stand in the back of the line” and called up the next customer immediately. She did not allow me to choose any other options or even ask any other questions before she had moved on to the next person. She continued to yell at customers for having the door open (the line was going out the door). I gladly walked passed the end of the line— right out the door. I will not be returning and will take my money elsewhere where customers are valued and treated with respect. Truly disappointed!!
First time customer, was calling to to ask about a strawberry pie for my moms birthday, I don’t know how their come before they are sold out system works, hence me calling to get information. I ask about the strawberry pie, she says very rudely “it’s sold out” ok.. and guys should have them tomorrow? She’s obviously VERY annoyed at this question “UNLESS THEIR SOLD OUT” and hangs up on me. Super rude.. I’ll go to veyo for pies.
If you are scared of lines before a place is open it may tell you how good it is. Today we had the chicken pot pie ( hot) and the peach pie…. Both were exceptional! You need to try this place it is worth the wait.
This place has the best pie crust I have ever had in my life. Hands down, this is such a wonderful treat. Saturday mornings, if you want their chicken pot pie, go wait in line before they open at 11am. They were sold out of chicken pot by 11:30 am! So we didn't get a chance to try it yet, but maybe we will get lucky during a weekday.During our visit, we purchased a slice (rhubarb)and mini pie (sour cream lemon), last time full pie (french apple). They all have been excellent.They sell out quickly, so if there is a pie you do want, I suggest calling in ahead of time to order a whole pie.If you want a slice and are good with taking a chance, by the time you show up, to purchase whatever they have left, you won't be disappointed in the quality. You will want to expect they may not have your flavor. Good time to try something new in flavors.I am looking forward to our next visit.
Clearly they are not addressing their issues of terrible customer service. I have seen multiple negative reviews about the same experience I encountered with an impatient, rude employee. It doesn’t matter how busy you are, you should still treat your customers with respect and kindness. I went in to get pie yesterday and the lady at the counter acted annoyed by my questions about the pie flavors and kept ignoring me to help other customers. Whoever is in charge really needs to address this issue.
It’s a pretty stunning oversight to be closed on Pi day. It’s understandable that the pandemic creates some pretty unique resource bandwidth issues, but maybe look at the calendar next time you adjust your open days on the fly? Wanted to try this place on our way through so maybe next time. We showed up at opening time to see the hand-posted sign “Closed Mondays”. Clearly a surprise for many because as we parked there looking for an alternative, a stream of people and cars came by, all looking as perplexed as we were at the closure. A few even disbelievingly tugged on the door handle to be sure. I’ve got to think this would have been a better than average sales day, but we all miss the obvious sometimes. Noting this seemingly semi-permanent adjustment on google would be helpful as well since that’s how we ended up here.
Delicious meat pot pies. Best in St. George so far as I'm concerned. There's a line for the 2nd batch of pot pies if they've run out of the 1st batch. Better get there shortly before 11 am when they open, they're closed Sunday and Mondays.
Everytime I go there to get a chicken pot pie they are sold out. today I came right at noon and got my hands on a couple the last 2 actually there were people fighting in line it was crazy. Anyway I finally got to see what all the hub bub was about? First bite I was totally blown away!it was the best pot pie I have ever eaten hands down and a real unique treat that gives St George a food unique experience. I also think there pies are amazing I have only tried the lemon sour cream and the chocolat cream but both excellent. The crust on all pies is top notch and perfect.
We are new to St George and were thrilled to find a local pie store! The pies have been great (will confess to buying too many!!) but you really need to do some customer service training with the woman at the counter! I don’t know if she is just an unhappy person or just hates her job or maybe both. I took a friend that is visiting in late afternoon yesterday to get a pie and had warned her about the woman and boy was she true to form. She was just blatantly rude. My friend said she usually would leave a tip for service but not for that attitude.
I know the pot pies are good, that’s why I went back. However this time when I went in we were told by a kind (dark haired) worker to come back in about 30 minutes and they would have more pies. We went back in 20 minutes and a different lady was at the register. We asked for pot pies and she sharply said they were out. I told her that we had been told to come back and she just kept saying they were out. I asked to talk to the previous lady and she refused to get her even though I could see her in the back room. There is no excuse for bad behavior when you’re serving the public. (She was short with blonde hair….the rude one).