Friend bought me a smoothie. We asked about allergens while ordering, and they lied to us. They also said there was no coffee in it, which was also a lie. It took a while to try to look things up online, plus a call to another location to find out what I just drank. I only had about two ounce of it, now trying to decide if it's bad enough for an epipen or a trip to the doctor. Management needs to make ingredient lists available to their poorly trained batistas. Do better. Don't kill your customers.
Good location, I went in to get tumblers and giftcards for a few friends. It wasn't too busy so I was able to get in and out pretty quickly since I knew what I wanted. The barista who helped me was kind of short but it was during the Christmas time (Dec. 23rd) so I'm guessing that was the reason.
I called ahead of time and asked if they make the birthday cake frappuccino. They said we had to come with the recipe and they would make it. I came through the drive through window. I wanted to show them the picture to make sure that it came out right. They said they would not take our order because we wanted to show the picture, unless we came inside because of the timing. I understand people are waiting but we are waiting too and wanting our order to come out correct. If we had ordered it at the window and they hadn't executed it correctly we would have requested a new one showing them the picture, which would've taken up time regardless. When the manager Jeremiah came to speak to us he said come inside or get out of the way because you're blocking my window. I guess when you get so desperate to hire people, you settle with those who have poor communication skills and who are rude. We then contacted corporate, where the female who took our call didn't even get to the point of submitting our complaint because she didn't know how to locate store locations, asking us for the store number as if a customer would know that. We told her the address multiple times and she kept repeating back to us random location addresses. The only reason we went to Starbucks was for the birthday cake frappuccino. Otherwise we usually go to Dutch bros Coffee. This validated that we should've gone there in the first place. Which, after this encounter, that's exactly what we did. We went to Dutch Bros coffee and got our 3 drinks there, which included and birthday cake drink.
There should be a big sign that states drink times will take 4 times longer due to whatever. Short staff, new staff, but the kid at the window he has to stop taking people’s cards with the same had he’s touching the tops of drinks. Specifically where the drink slot is. It’s gross and not clean. Just don’t touch, turn, slide or grab the drink from the top. All things done to a drink that wasn’t mine after taking my card. Sorry cars behind me.
Been to this location around 20 times now. Consistently out of a variety of ingredients, which with Covid is understandable. But the big issue is on two occasions I have watched them hand my food items to the car in front of me and then take them back through the window only to then hand them to me. Whoa what? Unacceptable in any circumstance let alone in the current COVID environment!!
Slow. I’ve gone here multiple times, yet tolerated the slow service. Today I got a latte that was half full at the drive through. It felt light, so I looked and took a picture. I finally give up.
McDonalds coffee is better than this location
LOVED EVERYONE THERE !!! Super nice people keep up the good work ⭐️
I went here like I do every morning and Its closed!WTH is going on?
Awesome location! Fast friendly, the make drinks perfectly! Clean location. They are very busy and do a great job. Love coming here