The room was not clean room was never made up or touched during our week stay!! Only Good thing was The bartender Julie she was AMAZING \\u0026 the Delicious food! My dad was airlifted to u of u hospital it was very close plus rooms were non refundable! Only got medical rate for 2 night they don't offer it all day's
I Made reservations five weeks in advance for TWO rooms. When I originally called I was told we would get adjourning rooms. Guess what we got, ONE room on the fifth floor and the SECOND room on the seventh floor. We were told at check in that’s all that was available. BS, the parking lot was NOT even ½ full. Besides poor room location, the A/C wasn't the greatest because the direction blades were broken and you could not adjust the airflow direction. Room was small and no microwave. I have had a better room at a Motel 6. In nearly 60 years of travel from Pacific Coast to the Atlantic Coast and many places in between have I ever received such poor service. NO, WE WILL NEVER STAY AT ANY MARRIOTT or recommend Marriott in the future.
My Dad was air flighted to the U of U Hospital after falling from his horse. My cousin and I are both Marriott members. He set up the rooms and paid for them. It has a really nice rooms and outside area was stunning. The hotel was great to work with us and provided a medical rate. It was perfect location and we were very close to the hospital. However, when I checked out they insisted that the rooms weren't paid for, so I paid it when checking out. Then, when my cousin and I talked, we discovered that were double charged, and it took almost a full month to figure it out.
We stayed here because our two and a half star hotel, we had reservations for, ended up with a leaky pipe. It had a pool and hot tub, which I really needed after 6 and a half hours of driving to see the Rheumatologist. I also was trying to save money by booking somewhere with a continental breakfast. This hotel was more than twice the cost, no pool or hot tub, no continental breakfast ? They did have a Starbucks. Good thing, since they had half and half, unrefridgerated, for the room coffee. There was no information about their s\\naccomodations in the room, not even a coupon to the restaurant. When we checked in we asked for the closest entrance and they sent us to the wrong one! I had to use a wheelchair to make it to my room.
Rooms are outdated but they are clean, no pool, close to hospital, no microwave when staying multiple days can't heat food. A/C wasn't the greatest. Can get better rates if you call and say your there for hospital.
Want to give a huge shoutout to Marriott University Park Hotel Salt Lake City!
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In my 25 years of traveling for government business, I’ve never been ignored by the hotel front desk. I stood right in front of the desk while Matthew was helping a customer, and the other guy completely ignored me. I assumed he was not checking people in and maybe doing inventory or something. So when Matthew finished with the customer, I walked up to him and he greeted me then called the other guy, gave him a stern look and told him to serve the person behind me.I mentioned to Matthew that I thought he was ignoring me because he was working on something. He thought the same thing… VERY disappointed. Left a bad taste in my mouth. I really hope that guy wasn’t ignoring me because I’m Black. We’re in 2022. The ignorance has to stop.
Very disappointed. First of all, if you’re looking forward to hot showers during your stay at this place, forget about it! There’s no hot water coming out of the shower heads. Just a tiny bit warm, enough to wash up quickly and get out. Secondly, no microwaves in the rooms. Nor do they have a coffee maker. (Starbucks in the lobby though) There’s one microwave by the front desk, so had to go down four floors to heat my leftovers. And wait for others to heat up theirs. Paid over $300 a night for this Marriott location that is equivalent to any other less expensive 2-2.5 star hotelDid notice alot of group meetings, conventions, catering So maybe they’re great group hosts. ?.