They forgot my mushrooms on my pizza tonight... scrimping on all the other 4 items.... VERY DISAPPOINTED
Estimated time of delivery 33-43 minutes. My order arrived 1 1/2 hours after the order was placed. I called the store at the hour mark inquiring about delivery time, I was informed that my order was ready & waiting to be delivered. So at this point my order had already been sitting under the heat lamps for more than 45 minutes. The guy on the phone told me it would be WARM when I got it & that, that's what happens when you order from a pizza place. Are you serious?! When ordering pizza you expect fresh hot pizza not warm pizza that has been sitting under a lamp. I'd get fresher, higher quality pizza buying the bottom shelf pizza out of the freezer section at my local grocery stores. I won't be ordering from Papa John's again! Poor quality & poor customer service!
I called 3 times and every time I waited on hold for over 8 minutes and each time I was disconnected. So they are hanging up on me pretty much. So I can’t even order by phone. ?
We ordered an extra large pizza with half the works and half a cheese pizza. For starters, they gave us a full the works pizza. We had to wait an extra 35 minutes for them to make another pizza. Our pizza was cold and poorly cooked. The cheese pizza had little to no sauce on it. Overall a terrible experience.
Ordered a pizza waited almost two hours. My order wasn't even ready when called to check status. Completely horrible service.
The customer service is Horrible!!!I was just HUNG UP ON twice by two members of management!!!(3/7/22 10:50 AM)I asked for the name of who I was talking to as reference and was told "NO" and Hung Up after the first person yelled at me !!Unacceptable !
Worst service ever, I called twice and was on hold for 7 minutes each call. After they answer I got the worst service. No wonder they always need people to work!! Definitely not going there or even order over the phone again
Order pizza with Pepperoni.... was delivered with no Pepperoni.... and very few other items on there .... very disappointing
Ordered pizza today once delivery order was placed it was a 2 hour wait for delivery. I called to cancel and was told the money would not go back to my card for 3-5 business days. Wow you didn't even start making my order, took money from my account and will not give it back for 3-5 days. The man on the phone as rude when i asked why it would take so long. He cut me off and abruptly ended the call. Will not order from this location ever again.
Got our order ready in half the estimated time on a Friday night. Was very good everything was nice and hot