Terrible location. Waited multiple minutes this AM after walking in to even be acknowledged by the 3 employees. Ordered two bagels with a smear. Employee taking my order was rude and clearly didn’t listen to what I said as I had to repeat myself twice. Waited 5 minutes to finally be given two uncut, un-smeared bagels in a bag. Employees clearly hate their jobs and don’t care at all about customer service. Owners should close the store, hire new employees and train them properly to care before re-opening. Next time I’ll just go to Harmons for a bagel.
Every time we have gone to this location they have messed up our order or someone else's order. They take forever and there is only one guy there that really knows what he's doing. We watched as one of the employees went to fill up a drip coffee, realized there was no more medium roast and filled up the cup with decaf instead of one of the others without skipping a beat. The last thing was that after an over half hour wait and watching several other customers that got there after us revived their orders first they gave us our food and a free sandwich card, which we thought was a nice gesture. After getting to the car however we realized that the card was very very expired. After one too many bad experiences we will no longer be going to this Einstein location.
One of your male workers was extremely rude. Every time we online order they forget something. So today before I left I checked to make sure they didn’t forget anything. Of course they did… which wasn’t a big deal. I understand it gets busy and people make mistakes. But when I went to ask the employee he completely ignored me and gave me a horrible attitude.I like this place because it’s close to my house but I will be driving the extra few minutes to go elsewhere from now on.
This Einstein's location is amazing. They're quick, accurate, and the employees are kind. The food is great and I have had no problems going here. This is my preferred location.
Always messing up the simplest orders. . . Second hand embarrassed for the manager.Unless you have 15 minutes to waste waiting around for a toasted bagel with cream cheese don’t come here
You should be fired Saturday 3-26/2022 morning manager!!! I told them I had a food allergy to avocado and the manager rolled his eyes at me. Then told the cashier to tell me to not order avocado..... The cashier was so sweet, to make sure she let them know and he made me the worst begal sandwich, so much sauce, under cooked broken egg that just fell of with every bite and cold turkey. I will call corporate! I paid 8$ for the sandwich and even tip. I was on my way out of town so I didn't have time to go back. You think with only a few locations in this state you would get better service. And no they were not under staffed that day.
I think it’s time to hire a whole new crew. Monday brings out the worst in all of us, but if you hate your job that bad then find a new one. Not sure what sonic the hedgehog was so upset about, but he definitely didn’t get his morning coffee. Ironic, I know.
Staff is ridiculously rude. I told my order twice just for them to get it wrong, asked them to fix just for them to get it wrong a 3rd time. All I wanted was a plain ham and Swiss on a toasted bagle.. RETRAIN OR RESTAFF ASAP
I love food. However I hate using the app to order takeout. And if you call they are always so busy they can't take your order.
Truly the worst service imaginable. Employees consistently show they cannot follow the simplest of order instructions and work as slow as possible.