This place has great ice cream and horrible service. If there are 3 people informs of you, expect to wait 15 minutes just to order. My wife wanted a specific flavor for her birthday on a Wednesday. 1 hour wait for 12 people in front of us in line. The male employees spent more time flirting with the girls in line than working. Absolutely unacceptable. This photo is after 30 minutes in line. Remember. There were o my 12 in front of us when we arrived.
The workers need a raise. Every time I come on a weekend night they are severely understaffed and the wait is 30 minutes. I feel so bad for the workers who are working like crazy, likely not getting enough breaks if any
This is by far the best Coldstone in Utah. They have such a variety of flavors with my personal favorite being the 'Carmel Chocolate Cheesecake', which is amazing.
A fine ice cream establishment. Quick service late at night. They ran out of whipped cream so they graciously let me pick an extra topping instead. They offer many flavors to choose from, so there’s something for everyone.Got the lucky charms mix, which was fun to try. Extra marshmallows made it better.
We go here because the mutual dates app has a coupon, but I really don't know why we think it's worth it. The last two times we've gone have not been great.The first time I saw a couple bugs in an ice cream tub as the kid scooped up the ice cream. Needless to say, I lost my appetite. The second time the kid serving us (who looked like he was 13), threw away large chunks of the cookie dough and brownie that was mixed into my ice cream before giving it to me. Then he was so busy flirting with the girl he was working with that we had to grab the girl's attention to pay for our ice cream. We could've easily walked out without paying and they wouldn't have noticed.Just go to Handel's ice cream. It's so much better.
Worst managed coldstone ever. I just waited for over 45 minutes, finally get in line and then they say "we're actually closed, we are super short staffed" like why did you make me wait in line and waste an hour in my life. Workers said there is new management so they didn't get enough workers.I just can't beleive the lack of communication up front. Just wanted to get my pregnant wife the ice cream she craved but no instead waste my life waiting to be told I can't be served even though I'm finally in the front of the line.
I personally love this location because they have chocolate cake batter ice cream in stock every time I go. Other locations I’ve been to rarely have it. I always get birthday cake remix and switch the regular cake batter to chocolate cake batter ice cream and it’s honestly heaven.
It was so busy. Daniel had the best customer service. He was running circles around the other worker, that seemed to be working hard to not work. 5* for Daniel
We came in on 2/10/22, and the staff was awesome. My girlfriend and I were super impressed with the customer service, and will likely be coming back because of it. I forgot to ask for their names, but we did come in around 6:30 on a Thursday night. Everyone knows the ice cream at Coldstone is pretty good, but experience as a whole is what’s gonna keep us coming!
We always have a great time at Cold Stone; especially because Oakley always treats us very well! Thanks Oakley!