Ordered online and almost none of the modifications were followed. Asked for no cilantro and to add shredded cheese. Neither were followed and then the pulled pork wasn’t even fully shedded just big clumps. Not a great experience.
Love the food at Cafe Rio. Always amazing taste and quality. The service lacks a bit though with most Care Rio's. I did a curbside here and waited ten minutes after the order was ready before walking in and finding it just sitting on the counter.
Cafe Rio is not at this location any longer.We pulled out up on a map and drove through the plaza. Stopped and went into a neighboring business and they told us it is now the new business seem on the outside.Needless to say, maps hasn't caught up to this them because we drive around for a bit looking for some obscure sign before stopping to ask.
They changed me 30$ for a 10$ meal. I had to call several people before I could get my 20$ refunded. By the time I got a hold of the correct person to get my money back my food was cold and I had lost my appetite so I didn't even eat my 10$ burrito. Honestly, just stick with Rancheritos. At least they can refund your money when they make a mistake without forcing you to spend an hour calling around.That being said, the actual staff working their was very helpful. Aside from making a small mistake and charging me for the wrong meal they were working very hard and doing a great job. It's the penny pinching structure of Cafe Rio that made my visit completely awful.
The two servers preparing our food where absolutely terrible. The first one didn't add our meats and beans before sending it through the oven thing. We had to remind her. Then she burnt my quesadilla. The other lady touched her hair with her gloves on and kept serving food, her station was in need of some help, the lettuce looked pretty rotten and the guac was very brown. Food itself tasted just kind of okay. The lady at the cash register was Amazing. Super friendly lady, she was the only redeeming attribute to this visit. I probably won't be returning to this location.
Ordered for pickup. The man that was working the pickup counter had at least 70 millions orders but knew right where my order was and was super nice…I want this guy on my team when playing Memory.Oh yeah and the food was tasty as well.
Lucky for them my pregnant wife craves it. Placed an order a few weeks ago - one entre was missing and I ordered a second protein (and paid for the extra) in mine and never got it. I would check for order accuracy but I can't just stand there cutting into burritos :|. Trying to talk the wife into switching to Costa Vida.Update 3/19. We ordered tonight- chicken burrito + steak. Only steak on it. Quit freaking charging me for extras you don't give me. After this pregnancy I'm only going to Costa Vida, I'm upset but smart enough to not go against the cravings of a pregnant wife.
Stopped by tonight to pick up two door dash orders. I waited 25 minutes for both. When the orders came out I checked and, you guessed it, the dessert had been forgotten, which at that point was honestly not surprising. There was a whole crowd of people waiting by the pickup section. One person was told her order would be another ten minutes despite ordering online twenty minutes prior. Perhaps the worst thing is that no one asked if I had an order to pickup when I walked up tot he counter for at least the first 5 minutes. Out of all the hundreds of locations I've picked up food, this has been by a clear mile my worst experience.
This location is terrible. I have gone to cafe rio for a few years now and this was the worst experience. I always order a salad with half pinto beans and half black beans, yellow and white cheese and sour cream instead of the dressing. My order came to $19 dollars and I wondered why. The cashier told me that it was extra beans and charged me for the cheese...again was never charged for those things in the first place and the cashier just shrugged it off like it was no big deal. If one location charges they should all charge. I dont like the feta cheese and I like half of both beans. It was not an extra side of beans. I will not be going back to this location. Very unsatisfying.
Terrible long waits, horrible service, and very poor accuracy of orders. This location is a stain on the reputation of Cafe Rio everywhere. I've had unwrapped burritos fall apart, horchata that is water, no dressings with salads, quesadillas with almost no cheese, completely unsweetened limeade, missing items in to go orders, etc. The worst Cafe Rio location by far. I should not have given them as many chances as I did.