Why does jimmy John’s not put napkins in their bags for to go or delivery?What single person on this planet wants to eat a sandwich without a napkin???Get it together jimmy johns.
Okay, I don't think I've ever left a one star review. Unfortunately, I placed an order for pickup, the store hours said they were open until 7pm. An hour or so before I went to pick up my order and they were closed. I'm a pretty busy person, so it took me several days to get ahold of them, over and over the staff told me there was no manager to talk to. Eventually, I spoke to someone who said the managers name was Owen and he would be on shift on a certain date. I called and they said there was no manager, but the manager would call me back. Several calls and months later, I finally got ahold of a manager who told me "Owen" was never a manager, and they could see my order but couldn't do anything about it. I asked for either the food or a refund, the person stated they couldn't do anything... So I asked for their supervisor, the district supervisor, guy doesn't answer my call but texts me back and says there was never a manager names Owen... Wouldn't comp me or refund my money, a couple of calls later, a staff member told me that Owen was in fact a manager, but either stepped down or was demoted. TL;DR. TERRIBLE CUSTOMER SERVICE!
I'm three streets away. I ordered a single, simple $4 sandwich. It's been an hour. No one is answering the phone.
I'm three streets away. I ordered a single, simple $4 sandwich. It's been an hour. No one is answering the phone.
They completely forgot my order!!! We ordered two sandwiches and only got half our order. I called the store and was told they KNEW there was an issue with the printer but DID NOT double check the print out! The response I got was they would make the order as soon as possible and send it out. No apology, no offer of compensation or coupons for my inconvenience. NEVER ORDERING DELIVERY FROM HERE AGAIN!!!!!!
The staff is friendly and very fast. Quality of food is excellent. Great place to get a sandwich.
Got the unwich, lettuce wrap asked for hot peppers and cucumbers, delicious!
You cut and paste all your responses to negative reviews leading me to believe that no one ever reads them. If you would pay attention to those reviews you MAY be able to address your shortcomings and IMPROVE your business.
Sandwiches made wrong, and REPEATEDLY failing to deliver whole order. Promising to deliver forgotten items ASAP. But they never arrived.
Made an awesome sub and fhey made it exactly how i ordered it. Great quality great taste. Thank you!