Our normal store is the 4740 Harrison store (and this is only due to the fact they did well with the food.) Their service has always been quite unprofessional and rude at that store. Tonight was the last straw, so we decided to go to this Arby’s and oh my gosh, night and day service wise, these employees were extremely kind, sweet, the GM Alicia Arndt was an absolute sweetheart! And the freshness of their food is even BETTER than the Harrison store. Going forward we will ONLY be going to THIS arbys!!!
I ordered meals online for myself and my family on the evening/closing shift april 27th, it came to $51.00 and 2 mins after ordering it there employees cancelled my order saying they didn't have the meals we wanted. So we drove over to the same arbys to reorder our food and the manager named Adam was very rude gave us no option but to get take out instead of sitting down to eat. We could hear them in the back saying that our order was the $51.00 order they just cancelled, so they couldn't close early. All the employees were rude and mad we came in. I cannot believe that they cancelled our order to close early! Then treat us like garbage when we can in and they had at least an hour before closing. One employee followed us to the door and watch us leave with scowl on his face as if to be intimidating towards me and my family. I love arbys food but the manager Adam and his night crew are absolutely ridiculous and extremely rude as well as attempting to be intimidating over three roast beef sandwiches nothing that was difficult to make when they have an hour before closing. They were also trying to rush out an elderly man finishing his meal in the dining room. I'll NEVER go back there especially on night shift, you need a new night crew and manager!
I went there for my free birthday shake and small fries with a purchase of a sandwich. The food was very good. The clerk could have been a little bit friendlier oh, but she was nice.
Friendly. Fast. Accurate. They handled a surge of 5 cars in no time at all. Very impressed. Excellent management and staff here.
Unlike other fast food places they hire young people who really care about their job and make it a priority in serving you professionally
They have this trick when they prepare a gyro (lamb), they put on the sauce then they put on tomatoes &lettuce, at the bottom end finally they place about 1.5 to 2.0 of meat,$7.99! this sandwich is full of @#$%!
This location’s food was good, but they were slow and verbally told me my order was correct, then stopped me to give me a missing item (nice save!). However, when I got home my Jalapeño popper (large), was missing. It was a let down. Won’t be back.
Not bad but Riverdale location is better. They have the good meats.
This arbys is absolutely terrible. Food was so cold it wasn’t even appetizing. Didn’t receive any of the sauces I specifically asked for. Didn’t receive any straws for the drinks and the gyro was put together like a 2 year old did it. Then when I called them back to talk to someone they just ignored the phones. Won’t be back.
My order was mostly correct. The only problem was when you order a French DIP sandwich the au jus is supposed to come with it!...hence the name.