I went through the drive thru at about 6:16 on Saturday night 5/21/22. I had coupons to use and the lady taking my order had to keep repeating to me what I was ordering. I knew at that point my order would be messed up. She told me to just come to the window because she wanted to see my coupons for the 2 for$5 chicken choice, and I had a $3 wrap coupon,( turkey,bacon,ranch) no tomatoes ,plus 1.99 mozzarella, and a large crinkle fry. As she was struggling to take my payment, she told me to wait for my order in the front so they can prepare my order, it took 29 mins from ordering at the window to food in my hand. I asked to ranch and arby sauce and I only got arby sauce, and I got home and my wrap is turkey,bacon,and tomatoes in it,and this weird yellow mayo,dressing.. not ranch. Everything was so cold. So disappointing when you spend your money to get garbage
Went through drive thru and ordered my food. Was treated very nice. I was asked if I wanted any sauce and told him yes. He asked me to pull and park at front of building and I did they brought my food pretty fast. When I got home my sons beef n' cheddar was not a beef n' cheddar but a roast beef. My half pound roast beef was very greasey and bottom bun fell apart from being soggy so bad. They never gave me my sauce either. I don't usaully complain but I was wearing a white shirt which my never come clean now. Thanks arbys for this meal.
Phenomenal service, great food! I always get what I ordered and it always looks amazing! Thank you, Arby's!
Ordered fish sandwiches & fries. Fries were room temperature. Requested tartar sauce and they put Arby's sauce in bag. Checked for tartar sauce and requested it again. This time they did bring some out to us. Cannot recommend drive up for sure.
Today around 5:30-6:00 I went through your guyses drive-thru and I ordered two six-piece mozzarella sticks a salad a double beef and cheddar a diet Coke and two chocolate shakes and too curly fries. And we got pulled to the front when I got home we were missing a curly fries and yeah one of the six piece mozzarella sticks were fresh but the other fry and the other six piece we're really old they were cold and hard like you know when mozzarella sticks get old they kind of turn like an orange color and they're like rubbery almost they were really gross and the salad was really gross too. Just a little piece of advice when you pull a car and you have to cook one thing fresh then you should cook everything fresh. I tried calling to let them know and the lady told me to bring back the food and she'd replace it well I'm a single mom with three kids and I don't have the time to get all the kids back in the car to come back right away. So yeah I was very disappointed today.
Asked for fry sauce which they do not carry. Instead we received a fry sauce kit with mayo and ketchup packets in a cup with a spoon. That was awesome! Thanks drive thru person! You are awesome!
Worker had lights on that it was open. Says it’s open. Wouldn’t answer at drive thru. Doors locked and completely ignored me
Got a crispy chicken sandwich and took a bit from it and the chicken was raw!Will not be going back.
Carlos is the man! He was so helpful! like seriously more helpful than any other fast food worker on this planet! give him a raise. seriously. actually promote him straight to the top if you want your business to flourish. I’ll be back in a few months and if y’all don’t give him a promotion or raise i’m going to offer him a job! thanks again for the sick slider recommendations ???
They need to allow dine in. This drive thru only is dumb. Let's get with the times I go next door to eat cause I can go inside.