Ooof. Pretty bad service.We had been waiting in line for 15 minutes and were refused service. Pretty tough.Especially when the only indicator they give you of McDonalds closing is the sound of someone taking their headset off for the night.There were about 7 cars behind us all in the same boat.I understand it's close to closing time, but I didn't realize they had also lost the decency to tell us they had closed.Will mcdonalds fix this ?
I am usually a very understanding customer because I have worked in restaurants before. With that being said, I also understand the ice cream machine goes down at McDonald’s sometimes. My wife and I went to get ice cream and fries from this location. Before I ordered the ice cream I asked the person taking our order if the ice cream machine was working. They giggled and said they would check. After a few seconds, they came back on the microphone and said it was not working while laughing loudly. We thought it was weird but we drove to the window to pay and while they were running our card they left the window open. While we sat there the employees were laughing to each other about how they also just told the people behind us the ice cream and tea was out when in fact they were not. We were shocked they would be talking and laughing about how they just lied to the people behind us when they had done the same thing to us just seconds before. We understand that finding quality employees is difficult right now but I just thought I would leave this review to let future customers know that the employees here might lie about machines being broken when it is inconvenient for them to do their job correctly.
I didn't give it 5 stars due to long lines that block cars. I love ordering from the app to avoid the line, but one suggestion would be to move the mobile pickup to the side of parking that won't get blocked by drive through.
First time here and I bought a coffee driving by the DT and the coffee was cold as hell. I didn’t notice until I gave a drink once l turned right on main street. Not worth it coming back and argue with employees to get a hot coffee again.
This McDonald's is an amazing supporter of our community! They are continually striving to make a difference. They are always willing to help how they can. We are so grateful for their continued support to strengthening families and protecting children!
We showed up at 10pm and waited in a long slow moving line, after waiting patiently, we find out that one of the two lines was not taking orders. Knowing companies have shortage nationwide there was no animosity. We were hungry after a long day, so continued to the window to order like everyone else in front of us. But it gets worse from here, you can see employees hanging out inside the store, not one came out to tell customers that they weren’t going to get to their orders in. They waited till 11pm on the dot and shut the lights down, as 30 plus maybe more customers drove through the line, to be laughed at and told “it’s just food” and not to wait in a long line and that we needed to start checking hours of operation. We literally waited in the drive through for an hour. When all other restaurants in this small town have closed by this time.I truly am leaving this review in hopes that the owner and management watches cameras inside and out to understand how truly unprofessionally the situation was managed. This situation was far worse than bad business, it was a complete lack of respect for others. The worker that said “it’s just food” said it perfect because he’s right, this goes far and above food and management it goes against what America and especially Cache Valley stands for. If I owned this business I’d be embarrassed not just about how business was conducted but by the employees that represent it. We all work jobs, have family and lives. We are going far and above in tough times to help bring community spirit up. This simple and direct lack of respect from something as small as sending someone out with a sign or anything to tell customers not to wait almost an hour would have been good enough. Instead they made each of us come through and laugh at us for wasting an hour of lives to be disappointed. It is way bigger than just food, what happened to being American and having personal integrity and respect for one another.
Service is always pretty fast here. $3 dollar bundle is not much more than a snack. Fries are awesome. What the double cheeseburger lacks in looks makes up for in taste. (Small and generally crumpled looking)
Workers are cool. I didn't give 5 stars because of two small issues.They gave me my food in a to go bag even though I said I wanted it to stay. The order screens tell you to grab a table tent with a number, but they don't actually have table tents so you have to awkwardly figure out what you're supposed to do about that.I was pretty annoyed that they didn't have root beer, and I thought the temperature inside was way too cold, but those are personal preference things.
This McDonald's did better than other McDonald's at special requests, however, they did not fill our fry cups all the way and they didn't give us straws. How do you drink a Carmel frape without a straw? Answer: very carefully.
Order was completely screwed up. Only got half of what I wanted. Seemed to be a poor connection between the ordering microphone and the speaker inside.