Their staff is very poorly managed about their equipment. We came for a normal lunch meal, and were turned away because their card reader was broken. The guy ahead of us got his food and the "manager" let him take it anyways so he could come back later in the day to pay. This showed a gross negligence to consistency and a double standard. We were told they'd put up a sign to help customers know of this issue.We returned 45 minutes later after getting some groceries and cash at Walmart across the street, but went through the drive through this time. No signs on the front doors, no signs on the drive through. When we got up to order we were told of the card reader being broken after we placed our order, and was asked if that was still okay. Aside from there being a sign, they should have started the interaction with this, not wait until the time they told us the price to let us know.While I love Jack in the Box, I do not love this kind of service. I'll surely continue to eat at Jack in the Box, but definitely not at this location.Edit: To the owners who read my review, I will not follow the link for the corporate site. If you want to look into it further you can reach out to me directly yourself to address your personnel issues at your store.
Stopped at this location on our way back home from a vacation. The lady working the register was very friendly, polite and patient with us as we asked a few questions while ordering. The food came out fresh and hot and tasted great! The only problem we had was that a lot of their drink options were currently out so we were very limited on drink choices. Other than that it was delicious and worth stopping by.
My father went to this jack in the box today as I requested. I am currently 34 weeks pregnant and have been thinking about Jack in the bot a lot since its all I crave when pregnant and this is my first pregnancy outside of California.When my dad went to order my food he was informed my favorite was no longer available as of today.My dad went along and ordered me something else and was discussing why he was even there in the first place to the worker.This kind worker took pity on me and made my food even though it is not longer available. My dad just hot here and it was made more perfect than I have ever seen.Dear worker you made me cry today. Thank you for giving me the one thing I have wanted this whole time.
I ordered and sourdough jack. I ate about half, and kept thinking something is wrong. The bread was hard. That's when I realized one of the pieces of bread wasn't sourdough. It was just a regular bottom bun turn over with the white part was out and the crust was on the inside. We don't have JIB in salt lake city so I was excited to have some while traveling. Super disappointing. They could have just told me they didn't have sourdough.
I've eaten at about 100 Jack in the Box locations. Not kidding. This was a very attentive staff. Food was cooked right. Friendly employees. In 2022 this is pleasantly surprising. Might be the best JITB I've been to.
They were super busy when I came in. Jason was the cashier and had to deal with a couple angry customers. He did a great job and was very kind and patient. I’m a new fan of the Cedar City Jack in the Box
My breakfast sandwich was made incorrectly. Waited about 25 minutes in the drive thru line to get it corrected...only to find out they were out of bacon. Ended up getting a refund.
What's happened to fast food!? It's like they could care less fry's over cooked, burger rubberyUpdate after reply from owner: thank you for your reply but no thank you what's going to happen I'm going to go on the website and say file a complaint and then it will go back to your manager and what are they going to do offer me a free fry, drink, but on get one? No thank you but I do appreciate you getting back with me have a great weekend
Ok i understand that lobby is closed but you should have curbside or allow people to walk through drive thru. COVID is not an excuse.
Super nice employee experience. Fast drive through. Always good quality of food. Fresh and hot.