Don’t order online/app. We put in an order 30 minutes early, came to an empty restaurant and people who came in 20 minutes after us got their food well before us. Delicious food. Operationally, makes me miss the original. No surprises why this particular location is barely above 3 stars.
They have amazing sweet pork and I loved them the first time I went. I would’ve gave 5 stars. They have enchilada sauce and they sang “that’s the way” when they gave it to you. I don’t mind that they didn’t sing this time, but they didn’t have the sauce. They also couldn’t explain if they ran out or what the deal was. They were very rude and I felt like they wanted me to get out of line when we asked about the sauce. He was really rude when I asked for sour cream too and couldn’t care less about any of the customers. Must hate his job. The energy was really bad and I don’t really want to come back again after that experience.
As a native utahn I have been to Many Cafe Rios and I would say that since they were bought out the quality has gone down. This place however tasted like I remember. I got the chicken burrito, my wife got the pork salad, and my daughter got the soup. My food was very good. I kept saying yum out loud. I don't know what this location is doing that the others aren't, but my food was very good.
The area isn't clean and you'll be lucky to see if someone washes their hands. If you enjoy a clean meal then go somewhere else.
We ate here because we had a very good experience at the Tracy California Cafe Rio. Excellent fish tacos. The Cedar City Cafe Rio was the total opposite. (and no fish tacos) Food was not good but the biggest complaint was it was so dirty! Every table was disgustingly filthy. Garbage cans were all overflowing. Debris on the floor throughout the restaurant and outdoor dining area. Never again! Two other far superior Mexican options within a block or two.
Ordered a chicken salad with no pico or guacamole. Black beans. What I received was at first glance a chicken salad with pico. This was a mild inconvenience until i investigated further… there was GUACAMOLE. At this point i became slightly more annoyed. But then after meticulously picking out these two items from my salad i discovered the worst blunder I’ve ever seen in fast food. Pinto beans. I am disgusted and enraged.
Restrooms were filthy. Tables hadn't been cleaned, we had to wipe a table down so we could eat. Counter staff didn't seem to care. They're pushy and rude. I've requested a total refund but the store manager only offered 3 free meals. I will NEVER go there again.For as much as this company charges for beans, rice and lettuce, you'd think this company would care more about their stores and service. I had to dispute this charge with my bank.This is the 3rd time I've tried this place and all 3 times were different stores. It's a company wide problem.
Poor quality Cafe Rio. Why does the cilantro have the stem still? And why are the “Tacos” served in a way that is impossible to eat by hand? Is the rice and beans supposed to be on the side?
Wish I could’ve seen the reviews before I came here. I stopped here on my trip home and they took forever to even take my order. When I finally got my food, they had messed it up. I didn’t get what I ordered, the food was COLD, lettuce was wilted and the TINY tortilla with my salad wasn’t even cooked all the way. Cafe Rio is one of my favorite restaurants but this was disgusting. I would’ve come back to ask for a refund but I had to get back on the road. You would think they would improve after all these negative reviews, not this place.
Update: I got food poisoning from this visit.I'd also like to add that this wasn't a busy night, everyone that came in with a pickup order had to wait awhile. In addition to the business replying, thank you, but I'll also note that this isn't the first time I've had problems with this location. I've gotten home without food from the drive-through multiple times. In fact while I was there waiting, someone drove all the way back from getting home, because they were missing items and food was made wrong.Listen, I hate leaving bad reviews, I really do.I did an online order for pick up at 5:45PM to be picked up at 6:30. I got there ten minutes early and didn’t want to be that person that bugs them when I’m early, so at 6:30 I made sure they knew I was waiting. Still here 30 minutes later, and finally got my food at 6:53PM and it was missing multiple items. There are multiple employees cleaning, which is great, but like I’m STILL WAITING. ?I’m not blaming the employees, I’m blaming the owner for not doing better.