I'd give a zero star if I could. I've never seen the store so messy. Tables were dirty, the floor needed sweeping, no trays for peanuts, etc. 3 or 4 teenage boys were working & taking their time to get orders out. It wasn't busy at all, just us & 3 other tables if that. I ordered the little cheeseburger with BBQ sauce & grilled onions. No BBQ sauce. I went & asked for a cup because it was left off & they gave me about a teaspoon, if that. BUT the BIGGEST DISAPPOINTMENT was when my husband found this black hair on a fry. I'm a redhead & my husband's hair is brown & about a quarter of an inch long, plus he was wearing a ball cap. I took it up to the counter & asked for a manager. I showed the young man. No response. No apology, nothing... I doubt we'll come back. Very disappointed. That's not how you take care of your customers if you want them to return.
The food was amazing!However....The cleanliness of the place was not up to par, nor how they cleaned. Being in the fast food industry myself, I do have higher standards for other restaurants. And this place failed.Please make sure that your employees use actual cleaners, sweep well, and the trash cans are changed. Pretty much do a 'dining room check' before your dinner rush.Yes, I understand that being short handed does not help. That is still not an excuse.For repeat business, please ensure your lobby is clean and cleaned well.
I’m livid. My husband and I have been moving all day and I ran to get food for him and my helpers. I’m still sitting here. We ordered 3 hamburgers. And I’ve been waiting a total of 1 hour so far. We are all tired and hungry and we needed fast food for the sake of being fast and I’ve been extremely let down. Should have gone to a sit down. Would’ve been out sooner.
Wyatt and Jackson KenCleanest five guys with the friendliest staff. Wyatt, Jackson, and Ken had our food out fast and the order was correct. Much better experience than our regular five guys.
Absolutely terrible food! The wait was almost 30 minutes for 3 burgers, no fries and 3 shakes. The food was terrible and the shakes were melting by the time we got it. It was the worst $45 bucks we’ve ever spent for lunch. This is not the first time we’ve had a bad experience here. Just an overrated, overpriced, trendy burger shop. Not worth a second look!
Man, I used to love how they gave you tons of fries. Now the fry servings are a lot smaller, and the price is a lot more. Bummer. The one thing that made the prices worth it is a thing of the past.
I really like how everyone at this restaurant seems happy. I know it may be a front, but they seem genuinely happy, and that is abnormal for fast food. They have the best fries, and I love the burgers here. It is consistently one of the best burgers.
The one time I have received a mistake here was when they put mustard on my burger instead of pickles. It was the lunch rush when it happened, but the staff were still super friendly, and once I found the mistake at home in the end the manager made it right by replacing my meal. Solid location with friendly staff that care! I will continue to return here.
This location consistently has mobile orders wait unreasonable times, and from the looks of dine-in customers, they don't look too happy with their wait times either. Staff was clearly working as hard and as fast as they could. Owners, stop being absolute cheapskates and hire enough workers to properly run your store.
The burgers were delicious, the fries not that much, the service really good, fees are ok