We tried for 2 days to actually place an order here. We were finally successful today (maybe should have learned from yesterday though). We ordered online for delivery and it was far from "freaky fast". I tried at one point to contact the store for an update because it had been so long since I placed my order and the phone continued to ring with no answer. I honestly thought they were going to just ghost me and cancel again but we eventually received food. When we did receive it, some of the food looked hard and all crumbled up. Definitely far from my expectations and history with Jimmy John's. I have also submited this info via the link that they always comment with.
So I understand people are short staffed but it should not take 2 hours to get food delivered! I called at an hour and the driver was out for delivery then called at an hour and a half and they said it shouldn’t be long but they only had 1 delivery guy and he had 7 deliveries. It should not take 2 hours for 7 deliveries. The gentleman I thought was being nice and refunding our money for it taking 2 hours and us still not having our food, however after 2 and a half hours called to find out he just canceled the order. So waited 2 and a half hours for food to find out it was completely canceled and it was at closing time so there was nothing they could do, then hung up. Will not be doing service or delivery here again.
This is now the 6th time we have been to this location, each time we have placed our order a different way (online, in person, etc). My wife is allergic to cheese and every time we request no cheese and have even added notes saying she is allergic, yet EVERY TIME they get it wrong and add cheese. We then have to make the 20 min round trip to get it fixed and explain why its so important, they Apologize and go about their day until the next time we order and its incorrect. We will not be going back and instead go to firehouse or jersey mikes where we have never had an issue and if we did, im sure the issue wouldn't fall on deaf ears.
Day old rock hard bread. Yuck! This place has always been fresh until today. All 3 sandwiches were like concrete. Probably just an off day who knows.
I’m unsure why they stop answering the phone every night 60-90min before closing, but if they don’t want to deliver, I’d suggest changing delivery time. I can watch them ignoring the phone at least an hour before closing. Instead of leading people on, just change delivery times.
They have horrible customer service skills.They don’t greet you when you walk in the door they don’t say thank you or have a nice day the only time they speak to you is when they tell you how much to pay.They make our food wrong every single time, I’ve lost count of how many trips I’ve had to take my food back up there because my food was incorrect or just poorly made .
It was late and I was driving by when I noticed JJ was still open. Thank you Blake and Eric for being cool. Best customer service experience I’ve had in awhile! The place was super clean, great music , delicious sandwich and friendly employees.Thanks again guys! I’ll definitely be back. Service like that is rare and you guys rock!
Great sandwich!! my order was perfect, friendly service when you call..I always do delivery and I'm never disappointed ?
We ordered online for delivery and then told us to come pick it up. We said no thanks and asked to cancel the order, and they said they well. Now there’s a charge on my card and they claim that the order was delivered.
I come here multiple times a month, probably the best Jimmy John’s location I’ve been to by far. I always order pick up through the app and it’s always ready before I even get there. Plus the food is always great and fresh. Employees are very friendly and welcoming. Great work Jimmy Johns Wylie