Went to eat at El-Chico with my nephew and my mom, sat there for 20 without anyone taking our order. So we decide to pay for drinks and find another restaurant with better service. Asked to pay for our drinks so we could leave and one of the waitresses said “oh where were you sitting, I would have served you?” I pointed to the table where were sitting and said “right there where you’ve walked by us 6 times now. I ended up leaving and the manager came out and was extremely rude to my mom saying we had only been there for 15 min (as if somehow that was acceptable service if it were true). She stated that had they been more busy it would have understandable at least to a point, but there were maybe 8 tables being served……..maybe! The manager retorted with ohh we’re not busy (as if to imply that they were), and stated that he was so glad that she knew the ins and outs of the restraint business! I may not run a restaurant but I’ve patronized enough in 46 years to know when a restaurant is busy and when it s not! At any rate, nobody in my family will ever step foot back in el-Chico cafe on kemp and SW Parkway with that kind of bad service and unprofessional conduct from its staff and manager!! The best move this restaurant can make is change your leadership because this type of management is toxic and cancerous, and that’s being nice about it!!!! Texas Roadhouse for the Win!!!!
Great service and wonderful food
First off: the dish presentation was excellent!!! That's 5 stars alone. Taco salad reimagined, I like it. Tasted great and filling. Service was good too. The only thing is the restaurant seemed off, like really dated. Plus they didn't have the ingredients to my first drink order. Not a bother like the dining room was tho. Oh well, I very much liked that taco salad...impressive to me
I love this place it's definitely one of my favorite places to eat. great food and nice atmosphere, we've always have had great service too!
Awesome food and service. Our server was one of the best multitaskers I've seen in a restaurant in a long time and was checking on us regularly. Good portions of food for the price.
Love the salsa and cheese dip with the chips. Staff is always friendly and accommodating. As many times as I've been there, never any issues and food was hot and fresh
Service was 5 star from Stephanie she was so fabulous and took care of us like we were family,She will be the reason we come back ,the food was good but everytime we come the floors are so dirty but the service was top notch ,I can't say enough about how great service from Stephanie was ,she appears to really love her job and it shows .
Had a small meeting with friends for my birthday and all was great. Food was awesome and staff were very accommodating. Had a great time and we'll return.
good food ... good service.
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