I ordered through door dash. I ordered the 3 meat plate. My ribs are dry and tough. I paid for an extra order of beans and asked for pickles. I didn’t receive them. This was my first time to order from Dickey’s. I’m very disappointed.
Tasty brisket & Big Yellow Cup Free drinks!GM Shannon trims the beef lean expertly!Self serve original sauce-my fav plus sweet and/or spicy sauces.New blackboard graphics enhance the eating experience & clean restrooms.And…drum roll please…FREE ice cream cones!
We ordered two combo meals straight from the Dickie's website and chose the delivery option. When the order was delivered, there were no drinks, a missing side, and no delivery person in sight. And there was no BBQ sauce! We called the store and they explained that they were out of one of the sides we ordered; they tried to call us, but couldn't get through--understandable, fair enough. But they just flat out forgot the drinks and then wanted US to go up to the store and get them because they couldn't send anybody to make it right. When we said we couldn't do that (whole reason we ordered delivery in the first place), he said we would have to contact Door Dash for a refund and there was nothing he could do. When I explained to him we didn't use Door Dash, didn't even have it installed on the phone, he finally said he could refund us and hung up.Moral of the story: if you cannot provide a service, don't offer it!!
This Dickey’s store produced mediocre food that was overpriced and did not include everything that was ordered on line. I selected a 6:15 pick-up time and did not receive the order until 6:55 while waiting in the car. Do not recommend this store.
Third and last time to eat there .The sliced brisket was 60% fat and the (burnt ends)were end pieces of fat off of brisket. Was looking forward to a bbq dinner and dog got most of it .
Food was great. Brisket was super tender and portion sizes were perfect.
Today, less than an hour ago I picked up a pulled pork sandwich plate and added a brisket chili, along with okra and cole slaw as sides. The okra and coleslaw was the best part of the meal. The okra was covered in a light breading that was fried to a nice crisp golden brown and the coleslaw was the best tasting that I've had in awhile. This place is suppose to be about the meat as the name indicates, there was nothing delicious and savory about the over salted dried out pork I got on a bun. The chili was over salted too. I'm not sure I'll go back now! I hate spending my money and being so disappointed. This was an $18.95 fast food meal that left me more than disappointed.
Online order...no napkins or plastic wear where included nor was I asked if they were needed...my husband and I are traveling & stuck out on being able to enjoy our meal while hot
Ordered via uber eats. Did not get my full order. No blame to uber at all. Did not get extras I paid for. Will not order from here again
Terrible customer service.