To go order just waiting on the workers and this is what they do instead. And make the food while eating and no gloves on.
I LOVE Arby's! Went through the drive thru. Pretty quick service, nice attendant & great sandwich!
I already sent a message to the main office, so please don't say the same thing on every comment. Phones don't work, web site hours are wrong or they are not open when it says, time stamp on ticket is wrong when I got home (30 min drive) with 1 Rueben sandwich and curly fries there was no sauerkraut. We won't be back. 3 people standing in the drive through area by the window talking. It's very sad.
Ordered an advertised special. I was one of three people in dining area. Paid for good and waited for a long time. Finally went to the counter and the young lady had forgotten my order and so I waited at the counter while it got prepared. Sat down and had to go back and get a fork. Sat down and had to go back to get the ranch dressing. The girl said she was sorry for my wait but was otherwise unconcerned.
I don’t usually leave reviews for fast food restaurants since I tend to expect and receive average service, but this experience was awful and we won’t be returning. There were 3 cars in front of us and it took nearly an hour for us to finally reach the drive thru window. There were no apologies or explanation for the long wait and I get the feeling this is the norm for this location after reading other reviews. The red oak location takes about 5 minutes to give us our food
was pretty busy today but they assisted me kindly, and gave me correct order .
Two orders this week through door dash. First one a few small things were missing. Second one missing all the sides and sauces. No mozzarella sticks, no fries, no cheese sauces. Sounds like the Arby’s in Midlothian and Red Oak will be getting more business. Oh, and, everything we did get today was cold.
Joe and Kathy the manager were not honoring the 2-5 happy hour deal and would not give me the crinkled fries at $1 that is shown on their AD, and instead gave me a bunch of oily curly fries. Despite multiple requests to sell me fries shown on the AD(crinkled fries) Kathy said their computer would not show that price and thus they could not honor it. Zero customer service skills from the management of this Arby's. Every other Arby's doesn't care which fry to give these guys. Get new management please. Completely inflexible and don't care about customers.
Dude just pull back out of business. This place has messed up my last 3 orders and today they only got 1 out of 5 items correct. Just wanted a quick bite and it wasn't quick nor anything I even ordered except the shake. Wish I never gave yall my money
DOOR-DASHER experience:I arrived to pick up an order at 7:35 but the inside lobby was closed so I just went through the drive through instead. Despite they’re only being three cars in front of me in line it took 40 minutes to get to the window, then they asked if I could wait at the front of the store and they will bring my order out to me. So I waited out front for another 15 minutes then I decided to call. After calling I found that they apparently couldn’t make the order but refused to tell me why… the manager was extremely rude and short tempered.. I will actively avoid this location from now on.