I went to order a Large strawberry limeade and it took them 10 minutes to get it out. I had to go ask what the hold up was. When I did there was nothing but kids playing and talking over each other. There was no one in charge. If there was I had no idea who it was because everyone was all over the place. Unacceptable and to be in this location is even more unacceptable. Whatever happened to good customer service? Will not be back ever.
The person that took my order would not speak up. When I told her I could not hear her she became impatient, rude and didn't bother to speak up. I asked for a food item that I saw on the door and she said they didn't make it anymore. I said why are you advertising it on the door if you don't sale it anymore. If she replied, I didn't hear her. I won't be back to this Sonic.
Hewitt Dr. Waco Tx. location* Truly the worst Sonic I've ever been to. Today I ordered three drinks and a strawberry sundae forgetting that the wait is normally ridiculously long. My order was placed at 12:19 it is now 12:41 and we're still waiting. We just canceled our order to get a refund at 12:49.
Ordered my grand daughters breakfast burritos combo. Bacon was not cooked and had a hair in one of the burritos. I called and told them about it and young person not too concerned about it told her this has happened more than once. Advised wanted money back and was told had to call another 800 number. But the service is GREAT but won't go back to this sonic again.
Ordered my grand daughters breakfast burritos combo. Bacon was not cooked and had a hair in one of the burritos. I called and told them about it and young person not too concerned about it told her this has happened more than once. Advised wanted money back and was told had to call another 800 number. But the service is GREAT but won't go back to this sonic again.
Route 44 for all of us? #1 Cherry Lime- ade ? #2 drink was ? Lime- ade. Not in picture is Strawberry Slush ? All delicious ?
We went at about 11:30AM on a Friday. They were pretty busy, but our order got out surprisingly fast. Our server was friendly, everything was correct, and the food absolutely hit the spot. Overall this was a very nice Drive-In experience!
Worst Sonic in the area. Manager likes to make up rules on the fly and lies. One time they were cleaning the ice cream machine at 6pm and would not work with me on a refund or replacement. Had to call customer service to force him to take care of his customer. (Stayed very nice at first till he refused any refund, I dont want people spitting in my food) knowing how things can be harder to get I am understanding to hey this is broke or this is out. Give me a slush or a burger or a gift card for the price I paid for tge ice cream I ordered. So a few months later we go back I ordered a breakfast burrito in the evening. I get there and I am told "we dont make burritos in the evening" um your sign says you do. Any way stayed very nice to the car hop, its not his fault, why add hate to a job he probably doesn't like. This time the manager did work with me in a sense once he came out. But I want it known how they make up rules on the fly and service isnt very good. If you are out i think most people will respect that so be honest, if its broke its broke, but why would you clean the ice cream machine at dinner time? (Peak hours) I wont go here any more I drive over to another Sonic and have no more issues.
I tried to order French Toast Sticks at the Sonic on Hewitt Drive and the workers told me they quit serving breakfast…. Yet it’s STILL on the menu, and no where does it say “no breakfast”. I’m quite annoyed.
Over the last few months, our order has been messed up one way or the other. Including a story similar to another post here where we ordered a reesies shake. Essentially it was just vanilla with reeses topping.Tonight my wife wanted a strawberry cheesecake shake and I ordered a regular cheesecake shake. My wife's was just vanilla ice cream with whatever strawberry additive all at the bottom. They didnt even try to mix it. Mine came as a strawberry cheesecake shake as well. No plain shake at all.It's not like this is rocket surgery. Come on Sonic!