They had one job! And that was to deliver delicious treats and make my special someone’s day. But no it’s just too difficult. Extremely disappointed in the Waco location. ???
I ordered delivery for 5/19. Time said between 11-1 and I called 2 days before because the date needed to be changed. I was confirmed for 11 time. I called day of delivery at 1 and was told there was 4 deliveries that day and should be soon. They were needed by 2 at the latest!! They were delivered at 2:20.. 2 of the bundtlets were messed up during delivery. Icing half off like it was smashed around. I was not very happy with the service..
I love Nothing Bundt Cakes. I live in Phx AZ. When my daughter and family moved to Hewitt was so glad to know there was a NBC near by. We ordered my daughters wedding cake there, 12 large and a double for cutting. Everytime I visit Waco every 3 months we go by and pick up a variety. But every time I call from Phx for a special occasion they mess it up. First of the week I called for a 3 cake tower for grand daughters, a celebration. Daughter went in to pick up and they didn't have it. She tried my name( it was ordered by my full name)her name, type of cakes, colors. Nothing so she bought the cakes herself. When I called they found it and it was under my name but then they said she never used my name. Seriously. Everytime they put me on hold they left me for 10 minutes. They remebursed her card and said they would have the tower waiting to be picked up the next day. She went in and nothing. Seriously. This is crazy. Do not pre order. They can not keep it straight. Always a problem. Thank you Bobby for helping my daughter out in the end.
I ordered (2) cakes and paid for them. I sent my son to pick the cakes up at my scheduled time of pick up. I don't live in Waco Texas. When I got the cakes home, the order was wrong and the store was already closed. I would be serving them that night. One cake was right like I had ordered it, But the other one was much much SMALLER. I had to make it work because it was Saturday Evening and the Store is Closed on Sunday's. Not a HAPPY CUSTOMER.NO WAY to do BUSINESS
The Waco location is out of boxes for the bundtinis. Because of this the customer's are being up charged to use a different box. Then when the box is opened the cakes are just thrown in. No! The boxes did not tumble in transit
No one returned my calls after they told me they would. My order was not delivered as of now. I will call in the morning I deserve a refund plus compensation for disappointing my Birthday gift to a special sister. How frustrating.
I ordered a Birthday cake for my daughter that was supposed to be delivered today between 1-3 pm today. I’m in Colorado and my daughter is at school at Baylor there in Waco. When I hadn’t heard from her I called to see if anything had been delivered. Nope. So I called the store and they told me the delivery person didn’t show up today and was not answering their phone and they tried calling their manager who also wasn’t answering their phone! ? I’m furious and will NEVER do business again with this irresponsible company. UPDATE: one of the workers personally delivered my daughter’s cake! THANK YOU, you deserve a bonus!
Every single cake has been top notch. Staff are great and helpful. Highly recommended
I had an order placed and paid for in advance for an event. I arrived at the scheduled time for pick up and they had a poorly written sign on their front door “sorry for the inconvenance, we will be close system down.” I won’t even start on the spelling/grammatical errors. But upon calling, their phone lines are busy and there’s no one to answer the door. My issue is, I PAID FOR THIS ALREADY and I needed my large order for a specific day and time. They didn’t contact the customers that they KNOW pre-paid, as there were several people including myself, angrily waiting outside. I will be returning tomorrow for a FULL REFUND and that will be the last they ever see of me! I understand that things happen, but there’s some due diligence that just wasn’t handled here. What are those of us who already paid, and have events supposed to do at the last minute?! It really seems as if someone wanted to go home early, otherwise they would have stayed here and explained or at least contacted those of us that had orders and let us know! Absolutely absurd!
I love it! Best Bundt cakes ever!