Today I placed a mobile order on my phone to be picked up in the drive-thru. Ordered a Beverage and regular chicken sandwich. No problems getting through the line, everyone very friendly as usual at this restaurant. Food came out quick. Because I received my sandwich before I could exit the line I opened it and noticed the chicken was burnt and charred on one side. As I got up to the window I requested that I exchange my charred sandwich for another one. A very friendly young man handed it to someone working inside the window so they could observe the burnt sandwich. Their expressions seemed to question why I wanted another sandwich but I did get another sandwich and it was handed to me by a very nice young man. Drove away with my new sandwich and started eating it before I left the parking lot and I tell you that I’ve never had such a dry, old tasting crumbly bread chicken sandwich from Chick-fil-A, ever! I took two bites and didn’t eat anymore. Seriously wondering if it was something left over from the day before. I want to say that this restaurant is usually top notch amazing. Must have caught them on a bad day to get two bad sandwiches.
Always great customer service and quick.
As always, they didn't disappoint!
We enjoy you guys in Gatesville on Wednesdays, the food is always good. I wanted to Thank You guys, last week my daughter came to the truck and was short, I appreciate what you did. You have no idea the kind of week she had, we’ve been dealing with a lot at school. She told me about your kindness and as a mom who had fought all week for her, it really touched my heart. You didn’t know it, but she really needed that kindness. Thank you. Sincerely.
Super rude workers. Long wait time.
Good as always.
Fastest drive thru line ever!
if i could give 0 stars i would. the team members there are so rude and unprofessional and they couldn’t get my order right. the team leaders were rude to my friend and she did nothing wrong. this place is the worst.
First time visiting at Baylor University at Chick-fil-A
Really convenient for on campus students! I love it