Employees need to do better job when preparing food. Chicken sandwich was a mess. Veggies not even in the bun meat halfway off the bun. No one at first window to pay. No sign indicating to go to second window. Got to 2nd window my money was taken with no amount given to me. Girl walked back to first window to get my change. I had to look at my receipt to know what my amount was. Not professional at all.
We come thru Victoria almost every other weekend, stopping here to grab a last bite to eat...they always get my order wrong, dont give me what i ordered, make me pay for someone else's order, or argue with me about what it says on their menu. I thought maybe cut them a break, they all appear to be high schoolers but enough is enough. You want better pay, be better at your job like the rest of the world has to be in order to get a pay raise. This last Friday was the last time. We will not be stopping there again until they can get their staff lined out and trained properly. Very disappointed
I ordered on the app and parked in curbside to pick it up. There was quite a long line in the drive thru so I figured it might be a minute before I got my order. Well I ended up waiting 20 minutes and had to go thru the drive thru myself to find out what was going on. Apparently their wifi was acting wonky and my order never appeared to them. I want to thank Chris and his drive thru crew for making it right and making me feel like I was their very best customer!!! They made my day!
We waited in line for 20 minutes and all we ordered were 2 large fries and once we got them they weren’t even filled all the way. If you’re going to make your customers wait then at least do your job right. This is just ridiculous and not what we paid for!
The lady in charge didn't get to get her name. But she was nice & took care of us! She was polite with Great customer service! Thanks
You know it is going to be a bad experience when a McDonalds at 2:00 pm has no line inside or outside (drive through). When we arrived, we patiently waited for a staff member to take our order. After about 10 minutes, Staff member inquired about our order being taken. We replied no and asked if he can take it. He pointed to the kiosk and told us to place order. We replied that he would be out of a job by us doing that. He walked back, smarting off about another job he had to do and loudly and sarcastically commenting about how he was going to lose his job. Manager later came up and apologized and took order. Very professional.Conclusion: Staff was rude and do not value their jobs. Professional Manager has limited resources to pull from.
After 10 years of ordering happy meals for 4 boys, I can say without a doubt that this was my worst McDonalds experience. I’d be ashamed to be the owner of this franchise
Horrible service and slow as molasses on a cold winter day. Line was long so went inside. All I wanted was 2 drinks. Stood at the counter for over 10 minutes with no one ever coming to take my order , all while the "employees" were all in the back conversating and carrying on. Granted they were busy but go inside and you'll see why they mess up orders. Totally unprofessional & playing around .I finally just left after standing there being ignored. Worst McDonald's I've ever been to.
I drove up to the 2nd drive thru while one vehicle was on the first one. The vehicle on the 1st drive thru left and an employee said he would be with me in a second. 4 more vehicles ordered on the 1st drive thru and he never got to me. I left without ordering. Very frustrating.
Out of all 4 McDonald's in Victoria Tx I love coming to this location. For some reason this McDonald's has a little more than the others. For example, when McDonald's is promoting the steak egg and cheese on a bagel, this location is the only one that has it. But most of all I love there speed customer service the way they greet the customer and how the food always comes out hot and hands down, who ever does the training at this location, hats off to you my friend, although when I was there Wednesday November the 24th around 1030-11pm I felt like I had to test the young lady working the drive thru, I asked her, what is the difference between a double cheeseburger and a McDouble the young lady replied and I quote (the difference between the two is a patty and a slice of cheese) I said what and she repeated herself. When I pulled around to the first window as I was paying her I said to her the difference between a double cheeseburger and a McDouble is not a patty and a slice of cheese, it's just a slice of cheese and she said really you knew this already and I answered her yes because I used to be a manager for McDonald's back home in New Jersey. To me she was new on the job but you got to know what goes on your burgers and what burger is what. BUT HANDS DOWN THIS MCDONALD'S RIGHT HERE IS THE BEST MCDONALD'S IN VICTORIA TEXAS