Shipley Do-Nuts

5119 Troup Hwy, Tyler - 75707
58 reviews
Donut Shops
(903) 630-6281

Today I decided to give them a try because it was on my way to drop my kids off to school so I couldn’t stop at our regular donut shop in the green acres bowling alley parking lot which is a wonderful place I really recommend you go there instead of this corporate horrible customer service experience I had and honestly the donuts weren’t as good either. The lady running threw did not lie that I was asking any questions I was new so I was trying to ask about the kolaches. I wanted to know because my children have a special diet I have to adhere to for for special needs. I was trying to ask questions and she was very rude and had an attitude the whole time.Well I finally did get the kolache that I asked for I was trying to ask for a plane when she wasn’t listening to me I said I wanted a regular one I was trying to ask what’s all in it and I just want the sausage in the bread when I drive off my kids try to eat it and it has cheese in it she never told me there was cheese in it when I specifically asked what was in it and then unfortunately my kids can’t eat it. I called her back and all she did was argue with me and tell me that’s what a regular is and that I said regular and just kept arguing and refused to replace it with a plain. $5 is a lot lost for me as a stay home mom. She hung up on me as well.

Really fresh donuts and we got to feed a wild chicken in the parking lot

It was fantastic as always and for kicks you can feed a chicken in the parking lot

Very rude lady today. She doesn't need to be in the front.

Great donuts and coffee...service is great...but it's never open on time.

Delicious Variety. I went late on a saturday and the donuts were still warm and fresh. Staff was very helpful and accomodationg

Great donut holes wrapped sausages

Kaloshes a little salty. Service is good and donuts great

Kaloshes a little salty. Service is good and donuts great

Donuts where amazing that morning ?