Horrible. I walked in to pick up a mobile order and stood at the counter for at least 5-10 mins nobody came to see what i wanted.Went through the drive-thru to get it got to the window and my order wasnt even ready yet bcuz i didnt go through the soeaker.Th WHOLE POINT of ordering ONLINE was so i didnt have to WAITHorrible
I went here with the intentions of getting me a chicken lunch. When I arrived, there was no one in the lobby or in the dining room. I stood at the counter for 10 minutes and not one employee, not one, acknowledged my presence. So I walked out and I will never go back to that KFC ever again.
The fried chicken is ok, but the help is not so great. Many of the KFC's give a discount to exservice individuals, however this location stated that the did not.
If I could give negative stars I would. I love the food, too bad I haven't been able to eat any of it in Tyler for months. Apx a month ago I went in through their open doors only to be yelled at that the lobby isn't open...why were the doors open then? Then tonight I try to go through the drive-thru. Sat there for about 5 minutes and said "hello" only to immediately be informed that I need to be patient because they're understaffed, and then that if I wanted chicken it would be at least 25 minutes of a wait. If they've got consistently bad service I think it's a mix of bad management and store policy, maybe terrible pay for employees or something. All I know is I won't be back
Out of slaw, fries The only sides we like. NO lights outside. Almost didn’t find it.
They didn't judge me for my trashy uncle's behavior. Thank you. Update: I am dead to him. Praise the lort.
Walk inside the restaurant, the floors are extremely sticky you can hear it tearing from your shoes, windows are disgusting! Walk up to the desk to order and have two employees look at my husband and I four times but keep ignoring us we finally yell to them and ask if they are going to take our order but she walked right in front of us like we didn’t exist. We continue with “excuse me ma’am?” She continues to ignore us the we call out to the other employee and the first employee we first tried to speak with yells “drive through only” and walks away ignoring us….and oh they like to park in two parking spots completely horizontal
Had a horrible experience at this location! I went through the drive-thru and not only were they out of biscuits, they completely messed up my order. Nothing in the bag was what I ordered. The fries were old and stale and greasy.I didn't discover this until I got home. When I attempted to call, the line stayed busy. I will NEVER patronize this business again and I will be calling first thing in the morning to complain.
They didn't judge me for my trashy uncle's behavior. Thank you. Update: I am dead to him. Praise the lort.
Great customer service at drive thru tonight!! Food was perfect