No photos, because I didn't actually eat here. Read on...Applebee's is right around the corner. I like Applebee's but haven't been inside this one yet since I'm new to Tyler. I'm trying to get out of the house a little more and fight the work-at-home/play-at-home isolation. So I decided to try this location on 3/28/2022.I walk in maybe 90 minutes before closing time, and stand at the hostess station.After standing there a couple of minutes, I see someone at the back of the bar area look at me and start walking toward me. I'm guessing she's the hostess, and I smile at her, only for her to stop at the bar and sit down and start chatting with the bartender. I figure "oh, I guess she doesn't work here after all" and start looking around for the host/hostess. The bartender isn't super busy, but he never greets me or says anything to me about seating, so I stand there, waiting.After waiting awkwardly for about 5 more minutes the same lady who sat at the bar to laugh it up with the bartender got up and seated me. She told me "your waitstaff will get with you as soon as they can." Which i found odd because there were only like 4-5 tables sat, not including me. The place was really empty. I should note, that at this point, I had seen no waitstaff either.After 5 minutes at the table, I noticed the table that was seated before I had arrived still didn't have drinks. That means they'd been sitting there a good 10-12 minutes, without someone bringing them even water. And I still didn't see a single waitstaff visiting anyone.So I got up and went next door to Olive Garden. I don't know what was going on at the Applebee's that night, but I don't really care to return to find out if it was a one-off.
Unfortunately this was not a positive experience. We had to stand and wait to be seated for 13 minutes uses, it was not busy and there were plenty of places to sit down. When the hostess finally came to greet us and sit us down, she was very shy, never apologized and acted scared to talk, perhaps she was just having a bad day. Once we were seated we were rushed to order. We told the waitress we needed time to look over the menu but we did want to put in our appetizer order. The waitress came and got our order, it took her so long, we had all finished our drinks. Needless to say, the food was ordered and it took forever for the food to get to the table plus they forgot to bring the soup and they forgot to bring the salad dressing. We sat and waited for the forgotten items our food got cold. We just asked for to-go boxes so we could leave. Our waitress spent most of her time at a table full of young men on the other side of the restaurant. The bathroom was dirty as was the carpet in the restaurant. We will not be back to this particular Applebee's.
The music was horrible, I expected relief from the next song, but each was just as bad as the last.The food was way overpriced.The drink on tap was good and the service was friendly.
My friend and I went to this Applebees after work and were STARVING. We were seated, the waitress brought us our drinks and took our order then disappeared. We waited for our food for THIRTY MINUTES! No one said anything to us the whole time. We just got up and left after the thirty minute mark, but we are very disappointed.
Upon entering employees standing around and just looking at us. Finally after about 5 minutes or so we were finally seated. Our waitress was wonderful but the food was HORRIBLE. My steak was very tough and cold. Another person at our table sent her food back and it still came back cold. All Applebee's are horrible. This is definitely a chain that should shut down. The manager did comp all food minus drink... but seriously I have yet to go to a good Applebee's
Service was awful. Server sat us and had to be reminded 3 times that we needed kids menus then had to be reminded to get the beer that had been ordered so by this time it wasn’t cold. Had to be asked multiple times for a refill on water when he finally remembers he comes back quickly with another glass and pours it into my wife’s. What is that it seemed like he just grabbed the nearest glass. Took forever to pay my bill literally had the server see my card when I handed him the bill said I’d be right back. Came back pointed at me said check still with my card where he had previously seen it on top of the check. He proceeds to turn around and disappear. If I ever were to walk out on a bill it would have been this one. He finally decided to show up take my card and let me get out of this nightmare.
They constantly over serve the bar patrons who are regulars, putting people's safety in jeopardy and accommodating inappropriate behavior towards other patrons. The last and final time I went, the entire bar was making jokes about another regular who was sooo drunk when she left, they hoped she made it home driving herself!!! I was mortified. And to make it worse, the inebriated male patrons were making inappropriate comments to me to the point where I left before finishing my meal. Shame on you, Applebee's.
Excellent service and the food was really good.
Will not be back. The staff was friendly but over worked and not many people there.Grandson got to chose and really believe it was due to the song Fancy Like that and commercial. Applebee's missing great opportunity to improve
Worst food ever and over priced.turkey dinners was cold and overpriced. I was still hungry after eating the dinner. For no busier than it was service was not as it should of been but at least it was better than the food was.