First time ordering, the server was super friendly and helpful especially with ordering the food.
I've used this restaurant infrequently over the last couple of years. Their food is undeniably interesting, and its best its terrific. Unfortunately their service and their cooking is a toss up in quality. Long wait times before being seen to and partially burnt food are fairly normal in my experience, and tonight I left without being served. If you can get them at their best they're a great experience, but I don't think I'll be coming back.
Great food will go again and very nice
Went last night to do a to-go bowl at a ridiculous $18 pricetag. Picked my ingredients, set my bowl on the counter for cooking at 8:08pm. By 8:47pm it still wasn't done and after asking multiple times where on earth my food was I kept getting told just another minute or two. Completely wasted my time and I was pretty hungry. Ended up getting a refund and leaving, not even so much as an apology, no one cared about customer service. If you're going to charge that much now atleast provide the service comparable to that.
Food is good, lots of choices and ingredients are good quality. Staff is very friendly . Overall service has been declining for a few years now however. COVID and staffing shortage has not been kind to anyone, but errors keeping track of the order in which dishes are placed on the cooking table are too common to deal with any longer. This is independent of any “outside” factors and is merely not having a system in place to keep orders straight.
Great place to experience a different type of food service!
First time here and I’m not impressed. Food was just OKAY but the beef and chicken came over cooked… just a regular bowl too is $15.99 a piece… that’s outrageous for the quality of food. Not to mention the service was trash. Never got a refill nor her coming back to check on us… even ONCE. Just an odd experience and we won’t be returning.
For the first time ever the service and food were not good. We ordered apps and were about half way through our meal before they came. My husband had to remind the server. The taste of the food has gone down, but the prices sure did go up. Won't be back which is sad because we loved it before.
Place was half empty, got seated straight away. Ordered ASAP one medium bowl, waited 30+ min for the food ON VALENTINES DAY! Walked out after it felt it was way too much time.
Employees were very nice, but my meal wasn't cooked properly. My beef was too salty. I had the Supreme Fried Rice. Even my family ordered customized bowl they where also disappointed. The Bowl are expensive too. But I was impressed by the waiter he took real good care of us.