Ordered and paid through the app without any problem, but upon arriving at the store to pick up food I was told that they were closed due to "short-staffing" problem. They wouldn't complete my order, even though they did so for the two cars in front of me, and the person in charge told me I was "out of luck" and that since the app was a third-party app I'd have to contact them to get a refund. And this is the SECOND time in a few weeks that this store has closed early due to staffing problems. This is the 3561 Plano Parkway location in The Colony, TX.
30 min drive through wait time. It was unreal. They didn't even care. The Pepsi was out which they said, so was the Sierra mist. The food was pretty good which is why it got a 1 star bump. Normally this is a good Taco Bell, just this time was not very good. Oh and my wife found a hair in her nacho fries after all of that. A simple sorry for the wait goes a long way to customers.
Worst customer service ever. Girl at window got my order wrong, then kept putting her nasty un gloves hands on the lid tops of my grandkids drinks, which I had to keep asking for, and I begged for the straws was told I had to wait, and was given the bag, asked for straws again was told they're in the bag. Its hot outside we'd already been waiting TOO long as she was apparently new. Definitely needs to be cleaning restrooms not waiting on people.
It has been years since I ate at Taco Bell. The last ones I ate at were both filthy. My wife and I ate at the Main Street, The Colony, TX location today and though the Restaurant was clean, the food was Taco Bell Food. I have never in my life seen a staff that could care less whether you were there are not. There was only one other person in the Restaurant as it was about 1:30pm. There was a lady mopping the floor of the kitchen, that I do not believe understands the English Language or she was good at faking it. The little lady that was taking the drive through orders was doing food preparation and handling money, with no gloves. We stood at the counter for a good five minutes before, the lady working the drive through offered to take our order. She took it, then went and made it. When we were leaving my wife went to refill her tea and the lady that did not understand English tried to stop her and told her it was not allowed. WTH? We will not be back. I never liked Taco Bell that much anyway.
There is a reason this place gets a lot of one stars.1. I spent 10 minutes at the front counter waiting to order.2. I couldn’t sit down to eat because all of the tables and floor was filthy.3. The MOD argued with other patrons about her staffs inability to get an order right, which caused a scene.4. I tried paying with cash and their registers weren’t ready. It was 2pm, not open.
The young girl with glasses at the window was the RUDEST person I've ever encountered!! She opened the window with a sour face, took our money without saying a word, handed us our food and closed the window. When I just sat there (not knowing if that was everything) she opened the window and said "was there something else?" I said "well... I didn't know if this was everything!?" She said "yes" and shut the window in my face. I then went in and asked for a manager and she too couldn't even keep her attention on the ONLY customer in the place... ME!!! WHERE HAS CUSTOMER SERVICE GONE !!!!?????
Usually would grab breakfast from time to time here. Today @845AM no one answered on speaker so I pulled thru and I am sure saw me but turned their back walking out of sight. For good measure, I gave them benefit of the doubt went back thru, and again they would not answer speaker. Pulled up again, same as before. I would rarely go here but that will be my last time. Whomever owns this loses $ daily on their employees.
I went to get a couple chalupas and the drive through was full. I went inside and since I was not picking up, I was told to use the kiosk. Placed my order and it was filled in less than 2 minutes!
Closest one so keep trying to go here. I order in the app ahead of time, and they repeatedly cannot find my order, mark it complete on their end, and tell me I have to contact the website to get a refund.I use other locations too and don't have these issues.Two stars, because at least the place is kept clean.
The lady today working the drive through needs a raise. Big time. She's handling the front and drive through with one cook and the craziest thing is this is the ONLY Taco Bell in the area that serves breakfast. They're promoting breakfast on commercials non-stop but none are actually open to serve it but this one. I'm satisfied, warm food and great service.