Today is Apr 4, 2022. It’s 11am & I just drove through the drive thru multiple times. Nobody serviced me. I finally see someone in the inside, I hit my horn & the woman looks at me & turns her head. No words nothing
I try not to leave bad reviews with the understanding that everyone has their days and that one employee does not represent the whole… In saying that— this location is the exception. I’ve never been somewhere where every employee has a stick firmly lodged… somewhere. These folks clearly hate their job and resent you, the customer, for having the audacity to want a chicken sandwich lol. It’s ALMOST funny, almost. I could forgive bad attitudes and their idea of cUsToMeR sErViCe if they honored their coupons and were accurate with providing what’s ordered but that seems to be to big of a task for the individuals working here. On top of that their lobby is locked despite having open hours posted so keep that in mind if you decide to be brave and order through the app for pick up. Lastly if sanitation is something that’s important to you I’d highly recommend going elsewhere. If what you can see through the drive through window is any indication of what the dining area looks like then I understand why they keep the doors locked.
Best popeyes meal I've had in 5 years and will only go to this location from now on. I ordered via delivery and it was fast and still hot. Great job!
I used the drive thru service today and the clerk at the window was very disrespectful causing at other employees in Spanish in front of customers. Management should be more selective when hiring and provide better training that way employees dealing with customers would be professional!!!!! Really disappointed of this location and never will be back she didn’t even give me my receipt ? but the worts part the language used.
Wasn’t feeling well so ordered using GrubHub. Ordered thighs and legs got breasts. Ordered extra coleslaw and extra red beans and rice got neither! Food arrived late! Sad! How hard is it to check an order before sending it out?
If I could leave a zero I would. The night store manager is absolutely rude. She couldn’t figure out how to use my gift card. Then she slammed the drive thru window closed. I asked to speak to her one on one she the proceed to tell me that she didn’t want my business again. I go to this location at least 2 times a week. I have never ever had this kind of experience. I do believe that this location needs more training on customer service and appreciation! If not I will take my money and business elsewhere!!
I decided to place my order through the Popeyes app tonight for dinner. The app was painless, and I chose the option for "pickup" because I know how long the drive thru can be.When I got to the restaurant, the dining room was closed so I had to go through the drive thru. It would have been nice to know that pickup was not an option because I would have just picked some place else to eat.I totally understand that some restaurants are still closed for dine in / pick up but it would have been nice if it was indicated in the app for this particular location.I finally got through the drive thru and when I got to the window, I asked for a Manager just to vent my dissatisfaction. The Manager rudely told me that he has no control over the app, and I should have just ordered through the window.Ummmm....I thought it was his responsibility as a Manager to promote the app. Also I know he has no control over the app, but honestly after working in Customer Service for over 20 years, a simple "I am so sorry for the inconvenient" would have been much better.
Order online to pick up but the door is locked!They also have zombie employees, lol. Not a single word or smile when we drive through to pick up our order. Why these staffs even got hired in the beginning?
I ordered online to pick up but they closed the door forcing me to go to drive through. What's the point of ordered pick up? Not understandable at all
This Melissa girl or who ever she is should be fired. Was being very rude because I asked for more honey. Told me she could just give me the whole box, who says that? If you don’t like your job at Popeyes quit sis? will be calling corporate now