They charge you here for shaking your drink!! Apart of ordering a drink whether coffee or cocktails, the bartender makes the drink how you want and that is APART of the order not an upcharge to ask for your drink shaken!! I mean starbucks is already very overpriced and now they think charging for shaking or stirring a drink??!?!! Are you kidding me! Go to any restaurant or bar and ask for your margarita to be shaken and see if they charge you for that! That is insane ! Its also SUPER loud in there when nobody there. The music is on the loudest they can get it, you cant even order without yelling its so loud. The guy barista yells when he talks you can hear him a mile away, like why, just why! Turn the music down that you can hear yourself. 2 Stars because the drinks are actually made right.. I mean better be for paying extra for shaking it. They literally charge you for shaking the drink you paid for to be made right in the current price. So what's next, they just hand you the the mix and milk and you have to make it yourself? I mean seriously! Starbucks does anything to make a money even rip off customers that expect their drink made right for $7 which INCLUDES shaking or stirring it. This is the most insane thing to charge for shaking a drink
This place is always busy. I walked for mobile pick up and was immediately greeted. I was asked what my name was and was told my order status. Everyone that entered was also immediately interacted with and given order status. The girl that was going this was making drinks simultaneously and giving great customer service. The drinks came out perfect! The dogs love the puppachinos
Totally enjoy this place. They can improve in their inventory ordering. For example if you are constantly selling put of a product increase the order so you aren't always out.If its always put when I ask for it then yes it's in demand or you just aren't getting it.
Wow!! Customer service was awesome. The staff was friendly and suggested a new drink to me after I described what I was looking for in coffee. It was delicious. My daughter also ordered a drink and it wasn't what she thought. They fixed it with a smile and I was so grateful. This location is honestly the best I have ever been to. Definitely recommend.
March 18, 2022 (Friday )This Google Review is in pursuant to a very UNPROFESSIONAL experience that I just had at this particular location : ( Starbucks, Store # 14501, 3480 Palmer Highway, Texas City, Texas.I visit this Starbucks every day and sometimes twice a day. I am a Registered Nurse and a National Life Insurance Producer. I ALWAYS come to Starbucks to Relax, Read and have small talk, but today this particular location's employees had the Music turned up SUPER LOUD !!! I asked an employee to please turn the LOUD music down. The employee began to argue with me and stated that the music was NOT loud.I am the customer and I politely asked that the music please be turned down to a low therapeutic level. While I was obtaining the District Manager's information, the Store Manager, Sven Zenko, walked up to me and began to argue with me and began to give me his opinion as IF I asked him for his thoughts. I simply asked that the music be turned down to a low level. This Starbucks sounded like a NIGHT CLUB on a FRIDAY night. This was absolutely "Unacceptable, Unprofessional and GHETTO " !!! This Manager, Sven Zenko, had the temerity and gall to argue with me like he owned the store then he ran and called the D.M. because he knew that I was about to call her. This type of UNPROFESSIONAL behavior is absolutely disrespectful and offensive to the customers !!! These employees / youngsters NEED to be in - serviced on what is a therapeutic music volume in a public place of business with diverse customer base. These employees and the Manager need to be acutely aware that " LOUD" music is extremely OFFENSIVE and disrespectful. Customers come to Starbucks to Read, Study, Tutor, Relax and have small talk. You can't even hear yourself think in this GHETTO store with this Unprofessional Manager, SVEN ZENKO, allowing the store to be turned into a NIGHT CLUB and the employees are the D.J.s.These employees are more concerned about the LOUD MUSIC than making the customers' orders.HORRIBLE, UNPROFESSIONAL, GHETTO Starbucks !!!I will also be writing the Corporate Office. I spend about $ 100.00 a week with this Starbucks Store, but NOT anymore. !!!
Went there the other day and as always awesome service and the banana nut bread was off the chain..love these place..they are always so nice n greet you w a smile.I give 10 ? if I could..
This location is fairly close to my job i work over night and before my 7p shift starts this is when I usually get my coffee. Once in a blue moon ? when I’m super sleepy after a long 12hr shift and still have 30mins to get home in the morning i stop and get me something for a pick me up.My Iced white choc mocha is ALWAYS delicious and mobile order is always ready for pickup when I get there.One morning I sent a mobile order waited in line and when I got to window the guy said “are you sure u sent it here???” After examining my app I realized I sent it to the I-45 location. I was super bummed I need this coffee for my drive aND was not gonna go to other location.Luckily the guy at the window said “ it’s ok we can make it for you !!! And quickly they did!! I was so impressed and happy I got my coffee I was set for the day. I made sure I gave them a good tip.So thank you kind gentleman for making my morning I’m sorry I didn’t even get his name or I wouldRecognize him!
Excellent coffee and service and by far the best Starbucks service I have experienced. The staff are polite, patient and have a great attention to detail! They double nested the hot cappuccino and also wish us happy new year cheerfully. Hopefully the employees will be well rewarded as they very much deserved so.
Pleasantly surprised by the customer service at this branch on New Years Day. Their workstation appeared clean and organized. Hope that the employees here are rewarded well as they should be.
My order was just a peach tea with extra lemonade and peppermint. I drank a peppermint flavored water and hated every second.