Shi FYE AF. Got the Sunrise Sunset and Peanut Butter Cup. By far the BEST smoothies I have personally tried in this area. My new fix ❤?
Didn’t give my debit card back
Never have I ever had an experience like this ever at any Tropical Smoothie establishment. The buffoonery that took place this morning at the Richmond road location. The staff on theTexas Blvd location would never treated anyone like this. Whether you’re new, old, rich, poor, or other. My husband and I asked the staff if they could kindly clean out the blender container that they blend the smoothies with or use an alternate container. Unfortunately, the request didn’t go that well. Along with the counter space they use to store the containers , it too remained filthy . . . (see attached photos). The young lady decided that we were asking too much. She then turned her back and started walking to the back of the store. Shortly after, another associate came from the back of the store with the “SAME EXACT “container, still unwashed and proceeded to make our smoothie. I’m thinking to myself, this is not happening! I abruptly asked her to stop and look at the container and told her that it had not been cleaned thoroughly from the last several smoothies. After several minutes of inadequacy, we finally decided to request a refund. Even that became a hassle. The attendant ask me for my receipt which was discarded in the trash can nearby. I kindly told him it was in the trash can. The attendant said, I need a receipt for me to refund your money. My response was very simple. You want me to put my hand in the trash can and give you this filthy receipt for you to handle without any gloves on. I think not! I then asked the individual to go back in to the computer to retrieve the receipt which seemed completely logical to me. Finally, the ordeal was over. All this commotion just for asking this food establishment to be clean and sanitized. We are still inside of a pandemic!
Never have I ever had an experience like this ever at any Tropical Smoothie establishment. The buffoonery that took place this morning at the Richmond road location. The staff on theTexas Blvd location would never treated anyone like this. Whether you’re new, old, rich, poor, or other. My husband and I asked the staff if they could kindly clean out the blender container that they blend the smoothies with or use an alternate container. Unfortunately, the request didn’t go that well. Along with the counter space they use to store the containers , it too remained filthy . . . (see attached photos). The young lady decided that we were asking too much. She then turned her back and started walking to the back of the store. Shortly after, another associate came from the back of the store with the “SAME EXACT “container, still unwashed and proceeded to make our smoothie. I’m thinking to myself, this is not happening! I abruptly asked her to stop and look at the container and told her that it had not been cleaned thoroughly from the last several smoothies. After several minutes of inadequacy, we finally decided to request a refund. Even that became a hassle. The attendant ask me for my receipt which was discarded in the trash can nearby. I kindly told him it was in the trash can. The attendant said, I need a receipt for me to refund your money. My response was very simple. You want me to put my hand in the trash can and give you this filthy receipt for you to handle without any gloves on. I think not! I then asked the individual to go back in to the computer to retrieve the receipt which seemed completely logical to me. Finally, the ordeal was over. All this commotion just for asking this food establishment to be clean and sanitized. We are still inside of a pandemic!
I haven't tasted a smoothie I didn't like. And the customer service is great.
Staff was screwing around on cell phones. We ordered two sandwiches and we were getting asked if we ordered smoothies by the exact person who took our order. I shouldn’t be waiting for 10 minutes for 2 sandwiches when there’s no other orders being made. The whole process took forever.
entire staff on their cellphones the entire time i was in there. literally watched one of them pick their nose while making my food. will never be coming back
Great smoothies
Love the smoothies and staff are always friendly and helpful with questions we may have
Manager was awesome