This location has went downhill in last year. Used to be my favorite but not anymore!! Workers are very unprofessional (even the manager Michael I spoke to). They are on their phones or arguing with each other and help you when they are good and ready. Pizza is cold and tastes like it’s been sitting a long time. If you want fresh pizza you have to order something other than cheese or pepperoni because even if you call to have those made fresh for you they still take them from the cold stale ones already made. Even after I made manager aware of it they still gave me a cold pizza on supposed remake and then even charged me for the remake. Won’t be going back. Last two visits were awful and I would rather give my money to pizza hut right up the road!
First off big thanks to the guy who took my order over the phone and when I arrived was super polite. Rating is a 2 due to the lady working the register, not sure if she is manager or team member but she was kinda rude. The guy with braces was very nice when I was paying I asked if there was a meal deal he said yes so I got that. He said give him about 5 min to wait for my pizza. Once the pizza was done the lady didn't scan the box to check is anything was missing just said here you go, I said ok how about the rest of the order she said you called to order The Batman calzone there it is, she rolled her eyes then scanned the box, went to the back to ask the guy what I ordered and if I paid, came back to the counter grabbed the crazy sticks and said there you go. I asked doesn't the meal include the soda, she looked behind the register to see the meal deal then asked what soda I wanted, I asked for Sierra Mist she looked at the fridge up and down chuckled and rolled her eyes again, then went to the back to get the soda. When she returned with my last item, I grabbed my order and looked at her and said "Your day will get better I promise" when I really just wanted to be rude back. I'm sorry lady your not happy doing your job but it's not my fault your having a bad day. I didn't do anything to get that kind of customer service from you.
Pizza took a few minutes but great customer from the guy working the front with braces While he had time he was helping get orders together in the back and helped the ticket time greatly
Went in to get a pizza, ordered and was told it would be 10 minutes. Took 20 minutes to even get the pizza and when I finally got the pizza I saw an employee who just got done handling cash at the register WITHOUT WASHING HIS HANDS reached and pulled a pepper off my pizza. I voiced my concern with the fact that he touched my food without washing his hands and got a refund. They are not sanitary.
As a tired restaurant manager I witnessed Daniel the manager go above in taking xare of a guest that did not have a good food experience at another location. Daniel and his team made it right and with a smile. Ask his name just so I could post this!
I stopped by to get a pizza and only ordered 1 pepperoni..while waiting, a lady came in and said she had been waiting 30 min in the car, then another person came in and said they had been waiting a long time too.. then another pre order person came in and nothing was ready and had all been waiting at least 30 min by this point ..so the cashier Daniel, I felt so bad for him because he was so calm and tried so hard to act as professional as possible. He kept having to ask the lady in the back, Monique, where certain parts of the orders were because she wasn't sending everything up. She then wants to yell up front that people waiting in the lobby can continue to wait and can now expect to wait 20 more minutes . Like with complete attitude and as if she was threatening to make us wait longer because she wasn't keeping up. Daniel kept apologizing but wow. I won't go back there if they have people like her working in the back.
A week ago I put a in a order with the expectation of it being a 15 minute wait per the app. I showed up 20 min later and they had not started my pizza. The lady at the counter apologized and went to make it. It was made incorrectly and had to start over taking about 35 min in all for my order to be made. Today trying to have a easy night I put in a order and showed up again about 20 min later. I put my order in at 7:44pm and did not get it till 8:41pm…. Ridiculous
Here lately, I have to go home and cut the pizza because it isn't cut completely...I never had to do that before.
Always great pizza coming out of this location!!! The location on 31st is closer to my home but I travel to this one just because I like the craftsmanship this location puts forth to making pizza.
They take like 30 minutes just to gave me a regular pepperoni pizza It wasn't busy at all I ask the young girl in the cashier of how much longer for my order and she told me they forgot about my order that they thought I was gone...