I am extremely sugar conscious due to family history of diabetes and following a keto “lifestyle” in the past. I regularly have to customize smoothies here. Today was no exception however I noticed right at the first sip that something was off. My smoothie was extremely bitter. I took another sip. There was actually a soap taste! I decided to return to the store after work to talk to them about it. There were 2 young employees at the front and they were friendly and apologetic and offered to remake the smoothie. I gave him the original cup with the label of ingredients. The store starts getting busier and I patiently wait for my order. Then the older female who I actually ordered from came over to tell me that they don’t actually remake customized smoothies. She asked me what the problem was and was initially dismissive. She was going down the list of ingredients as if I do not know what any of them taste like. She left and came back with a blender with strange texture the other employee made, and asked me what I added to make it so strange. Um… I am not the smoothie maker?! How would I know why the smoothie they made was weird? I told her I gave the employee my cup to remake so it should be the same as before. She remade the smoothie in front of me and lo and behold! This one was delicious! I am giving them 4 stars just because of the young employees good customer service and the older employee honoring that the other employee agreed to remake it. And in the end the smoothie was good. This proved that I was not insane. Otherwise did she really expect me to spend $10 drinking detergent contaminated smoothie?
Their smoothies are to live for!Made with real fruits and veggies and fresh tasting. No preservatives or anything.I’ve tried a few as well as the flatbread sandwich. The one I have now is avocalada which is very good. Customer service is great too.Two thumbs up ?
Updated review: Today is the last time spending my money here, I'll find something healthy elsewhere. This is the "whole fruit - banana" I paid for. Mashed and bruised. As expensive as it is, one would think it would atleast be a fresh banana.Original review: SLOW service. On more than one occasion I've seen people just drive away from the window.
I love this place!! The customer service is excellent! Every time I visit this establishment, they greet me with my drink. They greeted me Saturday with my drink and I haven’t been in a month. It feels good to be appreciated!!
My very first experience of Tropic Smoothie Cafe was at this location. I am from out of state and we do not have these where I live. I was hooked the second I got my drink! I absolutely love Tropic Smoothie! Staff is lovely and the drinks are amazing!
My order was taken promptly, associates were friendly and drive was good.
Love their smoothies! Highly recommend.
This is by far the best smoothie place! Not only are the smoothies and food fresh and delicious, but the staff is always attentive and efficient! Trinity and Rubi where amazing!! Love that you hire friendly intuitive folks!!
SLOW service. On more than one occasion I've seen people just drive away from the window.
Great customer service and followed all instructions perfectly!