Overall, I was disappointed by my dining experience there with the family. It was a Monday and we were the only customers there. First off, the climate was hot while dining in. We were all sweating and just simply uncomfortable right from the start. Menus that we received had most if not all prices blacked out with sharpie marker. It would be nice to be transparent with pricing. When we received our food, the ketchup packets we were given for our child's fries were covered in a sticky substance. Service left much to be desired. Employees were busy surfing/texting on the cell phones the entire time we dined in; very unprofessional. At the end I approached the front counter to ask for a to go box for our leftovers. There was a woman, not the youngest one , that was leaning against the front counter with her back towards the dining area and occupied with surfing/texting on her cell phone. I kindly asked for a box. She turned and looked at me, turned back away without speaking a word and went to get the box to hand to me. Now back to her phone again. Food was decent. I have many reviews on Google and have the local guide status as well. I always try to be optimistic and forgiving in my experiences but this time, that was very challenging. That is all.
Im not one to leave reviews, but one of my pet peeve is terrible service. We came here to celebrate Father’s Day with my husband and our kids at the Louetta location. To start, the lady behind the register didn’t greet us and handed us the menu over the counter. We sat there trying to figure out what to order, while also wondering the prices because they sharpied it. No one ever came to check on us or ask us if we needed assistance. Is not like they were busy because we were the only customers there. I called the lady behind the register over to our table to ask her what food she recommended. She responded “well you actually order the food by the register and it depends if you are really hungry or not so much.” She eventually gave us few options. After of few minutes of glancing over the menu, I walked over to the register to order our food. While we waited for our food, every employee were sitting down busy with their phone (very unprofessional). The place was extremely hot. The food was mediocre…not the best arepa I’ve tasted in my opinion. Before we left, my husband asked another lady behind the register for a to go box. She was so busy with her phone, didn’t acknowledge my husband, walked to the back to get a box, handed it to him and continued to play with her phone. As we walked out, no one thanked us for coming. So no, I won’t recommend anyone coming here and waste their time. I missed the former restaurant El Caribeño, who knew how to treat their customers right and the food was excellent!
I would come here for the cachapas. They were made just how I like. My boyfriend had the Venezuelan hotdog. Which he enjoyed. We shared the arepa. Which was overloaded with fillings and stuff, so much while it was a good as a sort of glorified American sandwich (I had to eat with fork and knife) But I was craving the corny doughy steamy traditional style and they did not have but the one option. I give it 4 stars for the quality wasn't bad and it was quick and convenient. For the 1 hotdogs, 1 arepa, a cachapa and a lemonade was like $28.
Great food and great service! Marilyn y Jonathan I look forward to your success in your restaurant business! Your Food was so delicious, authentic and unique!
First time trying Venezuelan food and it was so good! Love coming here on my break. So many delicious options. I recommend this place to everyone! ?
? What can I say about this new place…Delicious!!\\n??It's my “new favorite place” for sandwiches, plates and entrées.\\nThe staff is very kind and helpful, the space is small, but the quality and taste of the entire menu is gigantic and of the highest level, for my taste and that of all my family and friends that I have already recommended?!!\\n??See you guys soon, ?again for sure!!!\\n?Appreciate guys?
A+ Delicious food!
The food presentation was nice but most of all delicious. We will be back for sure!
Large, delicious portions that are definitely worth the price. Was not disappointed coming here for the first time. We'll definitely be coming back for more food.
We had a little bit of everything. It was great!!\\nAuthentic Venezuelan Flavor.\\n100% recommended, come and check it out.