We had lunch there today and we’re thrown out mid meal! We went in, ordered at kiosk, specified “dine in”, found seating along with other seated patrons in the dining room. When our order was ready, it was all packed in a to go bag. We had both ordered a BOWL of French onion soup-we got a small paper cup with no cheese and no croutons (best part of the soup!). Hubbies 1/2 sandwich was supposed to be roast beef and white cheddar, he got a small amount of beef and one very thin slice of ham-no cheese! My 1/2 sandwich was supposed to be chicken salad with almonds-not only no almonds but it was rough chopped sliced turkey. The bread was so thin it had to be eaten with a knife and fork. We didn’t complain because all the employees behind the counter seemed very irritated and angry about something. Halfway through the meal, a very irritated woman walked into the dining room and announced the dining room is closed-gather your things and leave right away. One of the customers made a comment and she barked at him “that’s why everything is in to go containers”. I swear I thought she was foaming at the mouth! People picked up right away, most tossed their uneaten meal in the trash and left. We were close to finishing, so we hurried (5 minutes tops) with her leering at us and the other customers who weren’t already gone. Then they turned out the lights! We are seniors, we enjoy a leisurely lunch out periodically, and we’re beyond disappointed! As we left my husband went to the counter and asked to speak to the manager. A black lady identified herself and he told her it might be a good idea to let people know before they order that it’s only to go. She started to argue with him and he said “I should go on social media and tell everyone about your poor service “. Her response? “Go ahead”. I’m still upset for their rudeness and lack of pride. Getting the orders wrong is one thing, but we paid $33.+ to be treated very poorly.
It seems like every time I go to Panera the salads get smaller and smaller. The large is now the size that half salad use to be. It's completely crazy. I can't justify the cost of eating there any more.
We ordered 2 bacon turkey bravos when we got home to eat them it was the smallest sandwich I have ever seen. 1 slice of turkey 1 slice of cheese 2 pieces of lettuce and maybe 1/2 slice of bacon. No pickle
They were so helpful and polite!
I love the Fuji Apples Salad!! Thank you!!
My hot chocolate did not have their chocolate marshmallows and it taste like water. My macaroni and cheese with broccoli came in two partial bowls. One was mac and cheese and a half bowl of broccoli soup. I had to mix them together..... I had to ask my daughter to open her grilled cheese with bacon sandwich so I could see if it had anything on it...
Line was to street when I went. Then I came back and they were sold out of everything.
1:30 order 2:11 text my foods on the way Call 2:47 they say the girl is lost we live 5 mins from the store. Call again at 2:58 because they canceled my order We ask for a refund which they say they gave.
This location consistently does not have the quality that is expected from Panera. Every time I give them another chance they disappoint me with the quality of their salads. Bad lettuce is always included, and today as I picked out the bad lettuce in my half full order I found a long dark hair.
Great costumer service