Ice cream is great... They close at 9 P.M though not 10 P.M. Google is reporting this wrong.
Usually this is my favorite Baskin-Robbins location with great service until tonight. Got there at 8:40 p.m. the lights were off the doors were locked the online and the door says they close at 10pm. We saw some people inside and waved at them & they said through the door they close at 9pm it was 8:40 p.m. We left.
I used to order ice cream cakes at least once per year at this location, but not anymore. I used to have a good experience until I was serviced by a woman who works the day shift. I think her name is Shirley. However, she's rude and talked down to me like I was a burden to her. For instance, I visited the store to see if the cake happened to be made early since the store was only 5 min. away from my house. The woman gave me an attitude for even asking such a thing. The second time I encountered the woman was when I almost went insane. I ordered an ice cream cake online a few days before my birthday and was waiting after the prep time to make sure the cake was ready before I got there. I called the store and the store didn't even have the ice cream flavor nor could they make the cake design I wanted! Nobody contacted me about it! Shirley was the one who I spoke with on the phone and she was unhappy the entire time. She didn't apologize for the mistake or seem to care. Probably because it didn't happen to her, so it's none of her concern. She forwarded my number to Ravi, the owner, and he was apologetic and sympathized with my situation. If you plan to visit this location, go later at night when Shirley won't be there. Her attitude is completely negative and will ruin your day.
The lady was so rude I will never go back in o that location older lady
For the last two weeks the Spring Stuebner Basjin Robbins hasn't had any waffle cones. Pretty annoying.
I frequent this place with my boyfriend and always get one scoop of ice cream— that’s all. Today we came in at 1 pm (2 hrs after open) for our fix. It was a little busy, about 3-4 people in line. Manager Shirley was serviceable but not friendly, and was overtly very upset with a girl who was in training. The young lady was asking for direction on making a milkshake, and Ms Shirley was practically yelling back instruction, shaking her head in annoyance, rolling her eyes, and just generally acting how a service-class manager shouldnt. I am a manager in a restaurant as well. I would never speak to my NEW employee who’s asking legitimate questions like that, especially in front of guests. I felt second hand embarrassment for the employee just trying to do her job, and personally if I was that employee I would quit. This is my first time meeting manager Shirley and I hope it’s my last. With that being said, the seasonal flavor Beach Day is our new favorite and we will be back.
Most people still have the mask signs up because of the CDC but not because of proclaimed “safety for the customer’s sake”, and they are a little more friendly. Please I’m asking you not to play with your customers or make them feel insecure if they don’t wear a mask since the mandate is off and the case numbers went down. If for those who have gotten a vaccine did indeed get the vaccine, why are people still enforcing them to wear a mask; unless the vaccines don’t work. I wouldn’t rate this store so low If you would had only asked your customers to put on a face mask rather than make them feel insecure for not wearing one as though they should wear them everywhere, even when other places know the masks are for the onset of totalitarian govt’ control. They are testing the waves to see how much they can get away with and what people will put up with. This store is treating their customers harshly for the sake of standing on the governments side.
Friendly environment and great customer service
Got there at 9:30pm and employee inside did not let me in saying they were closed. Sign on the door says they close at 10pm. That just tells me what terrible customer service they have.
They charge me almost 6$ for two tiny scoops and the lady was not even friendly. The lady answered in a bad manner when I ask her the balls where really smallThe ice cream is good but the costumer service is one of the worse.