Drove here in hopes of getting a milkshake and a small ice cream for my daughter. When I entered, I wasn’t familiar with the layout so I stood afar to see the menu. I read the menu from a distance, away from a couple since I didn’t want to be in their personal space. The entire time I was on my phone speaking with my long distance boyfriend after a seemingly hard day of work. After the couple ordered , the man working immediately turned his back to wash dishes. Seeing how he was the only person working, I figured it was to keep ahead of any mess. I continued to wait. Another customer comes in, the man turns to face him, and asks what he can get for him. Throughout the entire time I am at the register. I am rather confused at this point because I have waited patiently, I’ve made it visible that I’m ready to order, and then get ignored. He proceeds to tell me then next time I shouldn’t be on the phone. There was no greeting, no I’ll be right with you, no how can I help you to begin with. By this point I’m enraged, not only did he try to humiliate me -he made it appear as though I am in the wrong. Plenty of people talk on the phone, either for safety purpose, for anxiety, or to just catch up with a loved one. I hadn’t said anything concerning his headphone that was on his ear throughout the entire ordeal. When I point it out he says it is silent and nothing is playing. It was an unnecessary interaction and could have been avoided if he had done his job correctly . No one should feel as though they are being a burden when they are giving someone business, especially if they hadn’t been rude to staff to begin with. Shocked at how some people treat others nowadays. I recommend going to another location, perhaps the customer service would be better. Drove 20 minutes to be treated portly and couldn’t enjoy my items afterwards.
First time coming to Baskin Robbins. Was worried that asking to try flavors would be an annoyance, but the (I assume) manager seemed excited to, suggesting other flavors and giving personal recommendations. Would return
Terrible service. Only one other client and the ice cream person was rushing and not paying atentiion. My family and I felt we were getting kicked
Had an amazing experience here at Baskin Robins SouthLake. From the second we placed our first step into the door, to the moment we stepped out, we were accompanied by the blend of warm and sugary scents. Hartley served us well. Incorporating high volumes of engagement while simultaneously making sure to perfect the craft of ice cream, we could not be happier with our visit.
Jamoca almond fudge. Do I really need to say anything else?
Jamoca almond fudge. Do I really need to say anything else?
My milkshake was terrible!! Like water!!
Great place for a variety of ice cream flavors. Friendly staff, clean, and the location is very convenient off the main road. Daiquiri ice is a great flavor - bubble gum is another favorite. Go check this place out!
My boyfriend wanted a walk down memory lane for his birthday so I took him to Baskin Robins. The 2 guys working were awesome; treated him to his free birthday scoop, a crown and a pic….they really put a smile on his face! Thank you for being so awesome and making his day!
Hours on Google state this location closes at 1030pm when the store actually closes at 10pm. 15 min drive to find out they're closed.