3.5 hours to get a pizza delivered. On a regular Sunday.I live 2.4 miles from the restaurant. I’ve gotten pizza’s delivered faster on a Friday night our even Super Bowl Sunday! Management here doesn’t care and doesn’t provide either an explanation or a remedy. DON’T WASTE YOOR TIME ORDERING FROM THIS LOCATION.
Called in order for carry-out. 18 traditional wings and 6 traditional wings. Left the store and realized the 18 piece was boneless so I called to ask for the order to be corrected. I was disconnected the first time. Second call the person acted as if they didn’t believe me and said let me get the manager. The manager, Lexi was very rude and stated “make sure you bring that order back with you so I can make sure they are boneless”, which I have no an issue doing because it’s not what I ordered or wanted. When I arrived back at the store again the person running drive thru recognized me said just a second and slammed the window. Then the manager came and I pointed out my receipt listed traditional to which she responded “I can see the receipt on the computer”. Then returns with the correct order and said nothing. No apology for the terrible customer service, nothing. Just hands the wings out and walks away. The 1 star is because the wings taste great. Otherwise If it were possible to rate the service and manager Lexi as a zero I certainly would have.
Ordered Hut Lane drive thru, thinking I could avoid the long wait of delivery. Nope. Waited 40 minutes. Went to drive thru. Paid. Waited another 48 minutes with full intent to go inside and cancel it in 2 min. Here they come with my pizza. Why does it take that long for 2 pizzas and bread sticks? One topping and a two topping? No explanation when I asked why it took so long and that I waited almost an hr and a half. Never again. 20 years in costumer service. If there's a problem, be honest! Give options, choices, anything. Apologize. Only reason I'm giving 2 stars is that I could actually eat it and my order wasn't wrong. This is the last time I spend money here.
My kids love it we always order we always have a good service hot and delicious.but this time it took about 1 hr and it was cold like it was sitting there for awhile.
The best worker is the older delivery man. The manager was awful and some other lady that hung up on me. I just wanted to make sure they had the correct address and they made it the worst experience ever.
Called in. Phone was answered and hung up on 2x. When I finally got through to someone the phone was breaking up really bad. Ended up making an order online. Took longer than showed(expected due to new years eve). Was missing 5 wings. Pizza seem to be lacking flavor but was not cold nor bad. Driver was nice. Called on his way.
They do not have enough people working to even offer delivery. When I placed my online order it was going to take over 2.5 hours for it to be delivered. We called and changed it to pickup and was able to pick up a prescription at CVS and the pizza a block from each other and made it home with two hours left of the original time. It has happened like this twice now. They also make the pizzas as the order is placed and would leave it on the warmer till it can be delivered. Found this out from the manager 3-4 months ago the first time this happened. I know it’s hard to find people to work but cut the delivery service if you can’t provide it within a reasonable time and with food that is 2-3 hours old.
Online ordering process, delivery and customer service are horrible. Too many other pizza options in the area to have to settle for this restaurant. Definitely not worth the hassle.
Drive thru was very convenient. Out pizza was made just the way we ordered and most of all it was yummy and hit the spot after several days of holiday food. Thank you.
Delivery driver went above and beyond to make sure our order was perfect! Such a nice guy.