They doubled charged on my credit card . Girl said it didn’t go thru , but it did !!! Can’t get hold of owner , won’t return call !!
This was our first time to Menchie's but we've been to similar places. They had several different yogurt flavors, lots of toppings to choose from. The guy at the counter was friendly and helpful, was also working hard to keep the place clean.
We ordered my daughter's 5th birthday cake here and although it was beautiful on the outside, they accidentally didn't add any of the extras on the inside that we had ordered. I had sent 3 emails to clarify our order and called the store several times with no answer and no return call. The owner apologized when I picked up the cake and gave sides of the missing ingredients to add to the cake on our own but was unwilling to compensate other than to offer us some free birthday candles. For a $50 cake that did not come as ordered, it was a measly offering for compensation. The cake decorator who took my order was incredibly friendly and helpful and her cakes are gorgeous- just don't expect the owner of the store to do anything to keep you as a returning customer if a mistake is made. Shame.
Always a delicious treat. Love that they change out the flavors.
Unfortunately I think menchies has lost a customer today! Terrible customer service! At the Sherman branch sure wish I would have gotten his name! Worst experience ever
8/16/21 - A good alternative to high calorie ice cream. My wife and I like the sugar free vanilla & chocolate yogurt. We add bananas, strawberries and blueberries. Unfortunately, they don’t usually do a good job of keeping the bananas stocked and ready to spoon out.
Great frozen yogurt! Lots of options and completely self-serve.Price is based on weight ( .66¢ per oz.) which can get pricey if you're not careful.
Slow service and sarcasm
They have gnats flying all over the toppings! I told the guys employee who told me with a non concerning face that “it’s summer ,there gnats. They will fly around “ ? and he never went over to wipe off fan away or even make sure the gnats weren’t on the toppings. I guess summer means that we have to pay to eat things gnats land on ??♀️
Love this place!