A pretty good place all in all with a variety of things to choose from. The food/dessert/drinks are good. Of course there are things that aren’t good to where they didn’t heat it up properly and it tasted cold and the food looked expired. There is much seating available, tables are just dirty. It gets packed a lot and wait times can be as long as 45 minutes.
Used to come here as a child with my parents when different ownership was involved. But after today's experience of waiting over half an hour for a s-i-n-g-l-e raspa that was a gloppy, syrupy, chunky mess and being yelled at by a lady in red " RELAX IT'S COMING" I was not served as a customer should be. Needless to say, the place has gone downhill, and I will not be spending any more time or money there. Tonight, was not even overly crowded, and after my ticket number was passed up four numbers ahead as well as waiting patiently for half an hour, I inquired about why my single item was taking so long, even other customers who ordered long after me were still receiving theirs before I was. Then the cashier was polite to me and even tried to offer a solution, while the impatient red shirt lady was just rude, yelling at us both and had poor customer service skills, very unprofessional from a business standpoint. On more than one occasion I was let down by overpriced and disappointing items, ridiculous wait times, and this was the last straw. This syrupy, gloppy mess I received was very gross looking and after tasting it, sure enough, it was just as bad as it appeared, I had to toss it in the garbage. Over $5 and half an hour wasted, do you think it's worth it? Such a shame I do not.
I ordered an Oreo shake and what I got was not a shake. It had ice cream and whipped cream on top with H-E-B brand Oreos. But below the top was shaved ice mixed with everything. Honestly disgusting. Wasted $30 there and will never be back.
Everything was great - Food and Service! Wait was a little long, about 30 mins, but that’s because it was crowded. Well worth the wait for sure. Mexican Street Corn was amazinggg.
Fruit cup and nachos kinda day. Everything taste great here. Couldn't post picture of nachos. I had already eaten them lol.
Really disappointed how far this place has fallen. The food quality has gone dome, but the worst part is the speed of service. 30 minutes for 1 snowcone in one instance, and nearly 50 minutes for 1 snowcone and 1 order of nachos in another! Based on other recent reviews on here, it seems my experiences are not an exception but rather the norm now ?
Haven't been here in so long. Went tonight, very dissapointed. The oreo shake is not a shake (shake with shaved ice not really ice cream) . Very gross. The chocolate shake not a shake. Seemed like snow cone with a bit if ice cream. The banana split, not nuts in it (shown on the picture with pecans)I asked for the nuts they said its extra charge. Wasted $50!!! Not going back ever. Will try frutería La tropicana instead only 5 more minutes away. So dissapointed honestly. :( ?
Me and my family have been going to this same place since me and my sister were born.It seems like the management is not as great anymore.We waited over an hour for 4 items which was two raspas,chocolate shake and pickles. The lady kept on skipping over people’s numbers in which she should have been doing them in the order that they go in. Then she proceeds to say on the speaker “if you keep on coming up and asking for your order it slows us down, be patient” But you could see everyone else around us was frustrated as well and kept on going up to ask why is it taking so long especially since most people only ordered 1 or two things.Finally our number gets called and we ask her if we could have a cherry for the shake and she said “it only comes with one not two….” But there was never one on there to begin with.She heads to the back and shakes her head.The shake tasted like it was sitting in the freezer and they just took it out.Also I do understand that everything is made fresh but it should not take over an hour for someone’s order to be done. Overall bad experience and me and my family will not be coming back.
I've been coming to this tropic express for 15 years and it keeps changing owners but yesterday I was so annoyed. I knew the wait was going to be long and I was okay with waiting maybe 30-45 minutes. I only bought 2 snow cones, a shake and cucumber pickles... I waited an hour and 20 minute for four things. There were people next to me maybe waiting an hour and a half to 45 minutes for 2 snow cones. Just horrible. And they weren't even going in order or the numbers kept going back and fourth. But what really upset me is we waited so long didn't even have the right items ready for us had to go get my sister's shake and when I asked doesn't it come with a cherry... she said yes but only one... okay why wasn't it there. I know it was something small but we waiting thay whole time for attitude. Defiantly never coming back. There's some better snow cone places that have opened up in the area. Horrible views customer service and very bad attitude.
The average wait time lately is 30+ minutes for really basic orders. We normally visit about 2x per week, but won't be going anymore. Prices are better at other locations lately as well.