We got our 25th anniversary cake done at small cakes. The customer service was great. My husband emailed them and they responded quickly, and gave quotes on 3 different cakes. When we went in she remembered who we were just by the picture we showed her. It was a short notice,not even a week, and she was able to accommodate us. The cake was wonderful, moist and very flavorful and reasonably priced. She also made the cake identical to the picture we brought in! We will definitely return for any other special occasion!!!They did it again!!! They made our daughters 17th birthday cake. They go above and beyond here, I would recommend this place to anyone. My daughter requested a pistachio raspberry cake with cream cheese frosting and white chocolate with fresh raspberries on top. It was not one of their flavors and she still accommodated our request. It was so delicious moist, flavorful, and prefect sweet ratio. Well continue to get our cakes from here!!! Thank you for making our daughter very happy!!!
This review is based on my customer service experience. This was my first time visiting and after seeing the variety of cupcakes I was really interested in trying them. I gave my order to cashier and she begins to take down cupcakes that were sitting out in the open uncovered on display. I asked if that was all they had and she replied they had more in the back but her tone was if it was an inconvenience to go in the back. I'm thinking why would she not want to give me fresh cupcakes. I would think that had to be a health code violation and if not it's just plain gross. Starbucks stop giving you food items directly from the display because sanitary reasons. I would think that would be standard practice. So the store system is down and I have to pay cash. I'm standing there watching her struggle to do the math for change. I started to help her and she told me I messed her up. Again I'm the customer. She pulls out phone to figure out change. I was so taken back I haven't even tried the cupcakes.UPDATE: The cup cakes are really good. I will go back but I would like them to work on their customer service.
I would like to say big thanks to Smallcakes. They did an amazing job with decorating the cake and the taste was awesome. Our guest loves the cake. Totally recommend and this will be my place to get all the custom cakes for my kids birthdays
Went to get cupcakes on a solo parenting night with a 3.5 year old and 7 week old. The cupcakes were amazing and the person working was so helpful and patient. We got the chocolate fudge cupcake, vanilla cupcake with pink icing and birthday cupcake. Great cupcakes (best in SA so far) and even better service. Will definitely be a regular customer.
Always an Ahhhhhmaaaaaziiiiing job with our cakes. Their artistry always comes to life with our ideas. My sister-in-law approved. Thanks you as always ?
Bad customer service from the female with green hair. Management should really not have someone help customers who is completely unknowledgeable about the products in the shop, that also lack's the capacity to have a good attitude. The cupcakes fell apart and crumbled with the top of the cupcake stuck to the heavy amount of frosting which was a let down but the taste was fine. I was considering getting some more for a function coming up but after the terrible customer service from an individual that has no business working anywhere near food/retail. To then pay for falling apart cupcakes I'll go elsewhere.
My daughter loved her red velvet cupcake.. Wish they could make with less sugar or egg replacer.
BOTTOMLINE: Worth the drive the cupcakes were amazing.It has been really difficult to find good red velvet cupcakes or good and fresh cupcakes in general in San Antonio. I have tried at least 15 different bakeries and each has been either dry, missing the RV flavor, the cream cheese icing was nasty or something else. I ordered a 1/2 dozen of the chocolate flavor and red velvet(we are a chocolate family).....ALL cupcakes were great. Moist without crumbling apart and the flavors were really good. I was pleasantly surprised. Will be visiting again.
We got some cupcakes here last minute and did some googling to see reviews and it honestly was such a let down. They were okay tasting but the icing was so heavy the cupcakes just kept falling apart as I was handing them out. And they are expensive. I really wish I had just stopped at Walmart instead but thought the red velvet sounded unique. Not worth it. Wouldn't go back.
Amazing cupcakes! They even have some with alcohol. I've had a few different flavors over the past year and they are consistently impressive.