This Dunkin desperately needs a new manager. Drinks are constantly sold out as if they don't steep the cold brew before close or make extra batches of coffee during the day. They constantly close early, for whatever reason. I can show up 2 hours before they're supposed to close and they'll have already closed. Or I can place a mobile order and show up only to find that they left early and left the mobile ordering system running. Just quit your job.
They stole a total of $18 from us so far from them being “open” and taking our order online but not providing anything due to NO ONE BEING IN THE STORE. The base honestly should kick Dunkin out. I’m not the only one this has happened to. Least change the store status to accurately reflect what’s going on.
I’m not even sure where to start. First off they are never open even when advertised to be. There has been an occasion where I put in an order for $25 worth of food and coffee and when I arrived I was told the systems were down. I have never been refunded for that purchase even after talking with the manager multiple times. Also multiple times I have ordered in person and be waiting in line only to be told that item isn’t available although I already paid and it’s listed on the menu. I understand that the food industry isn’t easy but if you’re going to be on an installation and serve military service members and their family the least you could do would be have a better sense of competency.
Never open.
Definitely needs a new manager! I was there at 7:30am and didn't get my order until 8:30am (my order was hot coffee). The amount of customers waiting for their order was ridiculous. A new girl was in training however the manager did poorly with training and kept dissappearing leaving the new employee clueless. I did step in and showed the new employee how to get creamer, ( I needed creamer for my coffee) felt bad for her and gave words of encouragement since it wasn't her fault that her manager/trainer was useless!! A lot of customer either showed up late to work or walked out without their order.
This Dunkin desperately needs a new manager. Drinks are constantly sold out as if they don't steep the cold brew before close or make extra batches of coffee during the day. They constantly close early, for whatever reason. I can show up 2 hours before they're supposed to close and they'll have already closed.
After being open for months, I am changing my review. This location is often closed without notice, for various reasons and is understaffed. I have been in at opening a few times and no one has ever been there to take orders.The donuts, even earlier in the day have been stale.