the first part of our late night dinner snack was okay, after that, service went down hill fast. Employee was informed the Dr. P was running out, said idk under his breath and did nothing about it. Instead he had dumped the rest of the nights old sweet tea, about 30 % of a gallon. And walked by table, sat it down and walked off. Since when was old sweet tea anything like a fresh Dr. Pepper fountain drink. He them proceeded to mop the lobby and while we were still eating had the nerve to mop at our table and halfway under it. come on people,. tryin to enjoy my food... After he finished that , around 20mins til closing time, he then told us that he needed to lock up, the store was about to close in few and that we needed to make our way out. well I didn't rush out, I still had 20 mins left to eat, gather my leftovers and my boyfriend still had time to use the restroom, so I thought. I heard him say, "it's closing time, need to lock up and time to go, cause if the people driving into parking lot see ya they will want to come inside as well" about 3 times in matter of couple minutes. By then I was little angry, so I stopped eating, picked up our food to take home, and gathered it up and all our things and I went outside onto patio to wait for my boyfriend, whom wasn't out of RR yet. But as soon as he was, he went outside as well. The employee was right behind him, he wasn't even all way thru door and it was getting locked. Keep in mind, the store still had about 10 mins left. Pitch dark on the dot, 10pm. By 1015 pm the store and the parking lot was totally empty. Not one employee tobe seen... that was the worst dinner I've ever had and think it was our last dinner to eat there or even to get in drive thru. Very bad service after we had gotten food, rushed ,and didn't even or one of us wasn't they eating yet.(me). rude rude rude and very unprofessional... hope he don'take any management positions there, nor any kind of crew leader...
Sat in line for 10 + minutes for one drink. There was one car ahead of me who ordered right before me and one already at the window. It took a while to even get them to take my order. I finally get to thr window and they still didn't even have the drink ready. I used to chicken E running drink orders out if the order at the window is big. No such luck. Worst chicken E ever.
This place has gone down!! It is absolutely awful. I waited for like 30 mins for my food (so much for “expressed”). Then when I do get my food, it always ends up wrong. They don’t apologize for anything just make you wait for another 15 mins. The drinks don’t even taste like the actual drinks and you hardly get any food. They are also extremely rude at this location! I usually don’t like writing reviews but this definitely needs to addressed.
Very very very slow service. The cashier was very nice and professional but that's about the only thing positive about my experience there.
Gave 2 stars only because they are frequently out of something - even before the pandemic. When they have chicken it is good. Go early...
My husband loves their chicken. I, however, cannot eat it. I do like their tea.
We had the chicken tenders and fries with a apple pie. Food was great and served in a timely manner.
Stopped about 10:15 pm on Wednesday. Ordered 4 tenders - box felt cold, and when a block away I tried the first tender, it was indeed cold and old. I returned and asked for a refund. They offered to make me fresh tenders if I would wait 6 minutes. I said yes, I would wait for fresh. They brought be a box about 3 minutes later. The box felt hot. I drove away - only to realize they had refried the SAME tenders to heat them up. Nasty, inedible. Won't be returning there.
The food has really gone down hill at this location. The last few times we've ordered, the chicken strips were bland and the mashed potatoes were dry, and this time the gravy was also the consistency of milk. I miss the old Chicken E!
Never even wrote a review and I work in service myself so it took a lot for this but first I’m given a 16 oz cup because they’re out of mediums (shouldn't they offer a large in that situation) then there out of macaroni which is fine, so I got cheese sticks(later found out he just gave me 2 pinky sized cheese sticks). Then I realize the 16 oz cup he gave me had a hole in the bottom(I highly doubt there’s coincidentally defected cups). Then I asked for hot sauce, he stares at me first, closes the window for like 20 seconds (I didn’t realize the hot sauce was stored in the bathroom) comes back with 3 packets. Whole time I was respectful but this white male with long hair in a pony tail was passive aggressive for no reason. Worst experience I’ve ever had. Not a bad place, just bad people.