I usually like their sandwiches they're pretty good but I got a salad and it's absolutely awful the lettuce I guess was frozen and defrosted half of my bowl of my lettuce head water in it. Not to mention I didn't even get any kind of dressing....... I do understand it's a fast food restaurant but this is people's lunch so when you go drive-through a fast food place you expect to be served the items that you deserve to eat your food cause that is your lunch that's what it's that's why it's called a fast food to get your s*** straight and move the h*** on.....But it is what it is I throw it away..
Worse Arby's there is. Yes, the one right next to Chick Fil A. My wife ordered 2 Arby's Roast Beef sandwiches, which mine had a pile of flour on the bottom bun. I returned to the store and the inside was closed but I could see about 5 workers on the inside. I went through the drive-thru and waited 8 mins to get my order taken. The lady on the loud speaker was rude as hell. I asked for the manager and she said she was the Manager. I wanted a refund but she said she couldn't refund my sandwich because I didn't have the original card. Never heard of that at a fast food place but the manager Gina needs some training on customer service and her ends clipped.
I really didn't even want to give them one star I stopped by there this evening at 9:30 someone yelled Out to me that we're Closed. The Internet says they're open till 10 PMI was really looking forward to getting a sandwich yes I won't be stopping there anymore.
Close at random times, has been up to an hour early. And the staff was very rude didn’t even come to window, just motioned for us to leave. The last time I did get a roast beef sandwich 50% was dried out and hard.
I feel all menu items could be fresher like other locations I have visited. I love Arby's but this location always seems as if things are reheated. bummer?
The guy at the window is always super nice. They are very on point at this location and always get everything correct.
I went to get the Diablo dare promotion which offers a free milkshake because it's super spicy.This location doesn't have a milkshake machine but you will have to pay full price even if you are not getting one of the items promised in the promotion.I got the brisket sandwich which is ok but overpriced. It is spicier than most fast food but not spicy enough to need the milkshake. My low grade is not about the sandwich but about the location. If they don't own a milkshake machine they should tell you that when you order and offer an item with a similar price to the shake instead.I followed the link that the owner sent and submitted the form. I will let you know if they contact me for follow up.
Went through drive and ordered 2 meals. Was given the bag and my receipt at the window. Brought food home for my wife and myself and they did not give me her gyro. Tried to call the place back and no one answered the phone. Drove 15 minutes back to the store and advised that they shorted me the gyro which I had the receipt to prove what was bought. Ws given a gyro with no apologies or even a comp. Will not be going back there again.
The employees are always friendly and helpful even though they look short of personal the service was great and my food was hot and delicious
The turkey bacon sandwich is delicious!** Update from my last visit about a year ago **Arby's has made a HUGE change in staff at the Rowlett location. The employees now actually thank you!As I thanked the guy at the speaker, he replied "happy to help". When restaurants start thanking you or saying happy to help, this goes a long way! Guess I can start visiting this location again ..Bye bye old employee that stole money.**** BEWARE *****This location has an employee that steals money - thin, young African American Female, with purple or blue streak in her hairCHECK YOUR CC/DEBIT CARD SAME DAY OR NEXT DAY if you decide to eat here!The manager will not fire this employee even though she knows what is going on! !