Service was great my omelet was suppose to be cheesy but it was a little overcooked. Our waitress was top notch. My friend had pancakes and she enjoyed her meal.I still would go back, people are trying
We got seated faster than what we were told. That's a good thing, but we were told 15-20 minutes and it ended up being about 3 minutes. I thought that was weird. The server was good except she kept coughing into her shirt while at the server station which is where we were seated next to. I ordered the chicken and waffles and was a little disappointed they didn't include any bacon or even powdered sugar. The chicken was ok but was a little tough.
The manager calls customers “dumbass” when he is even broached to provide an ounce of customer service. Just give the customer feedback number when asked, and go about your day, not hard. If it’s too hard, don’t be in customer service. The team members like to flip off customers. All because an 8 top walked in, and y’all didn’t want to work. There was no expectation of fast service, just service. Folks understand customer service and just wanted to enjoy their last night all together. Customers asked for an explanation and for a feedback number and the response is vulgarity. This place isn’t worth the space it rents.
The food was delicious but the lady who took our to go order was very rude. She acted as if I inconvenienced her asking for sugar free syrup for my diabetic dad, then I watched her go back and fill a container with regular syrup and bring it back to me, when I told her again I needed sugar free she lied to my face and said that was sugar free. If I hadn't been watching her my father could have died. I ended up going next door to a gas station and buying a bottle of sugar free syrup.
Food was good. Service fast . The place was clean. The waitress was not very friendly. We will return.
They were slammed on a Saturday morning, but all staff we interacted with were courteous and friendly, despite the high stress of the breakfast rush. Our waitress had a high number of tables to manage, but she regularly checked on us and made sure our needs were met. The Big Steak omelette I ordered was surprisingly good, and the kids loved their Tres Leches. Honestly, I'm glad the long wait at Kerbey Lane made us change plans. We left IHOP full and happy.
Really nice experience at IHOP today… Jackie was exceptionally pleasant and went out of her way to make breakfast special for my family on my daughter’s birthday. A sincere thank you to the staff for making the morning memorable.
The restaurant was clean. The food was good. The service...... Disappointing. My family and I had breakfast there on a monday morning. I understand they were short handed which was fine we were willing to wait. Seemed like our waitress had an issues with wanting to serve us. Her aggressive behavior was really disappointing. She seemed very irritated about everything we asked. We wanted our drinks in to-go cups since we were traveling. That was a problem. Our drinks were brought to the table on a tray. We were told to figure who's drink belonged to who. The tray stayed on the table the entire time we were there. Or food was done the same. It was dropped off to the table and told to figure it out. When we placed our food order, I ordered first, then my husband then the kids. My husband asked for his food to be plated in a to-go box. She became irritated, and said you should have told me that from the beginning cause his food need to be placed last. When the ticket came, I gave her a gift card and my credit card to pay the remaining balance of the bill. She yelled across the restaurant asking how much was on the card? Then she started punching the computer because it wouldn't do what she wanted it to do.My husband and I watched other server's. Even though they were a little overwhelmed, they were pleasant to the customers, and helpful with each other. I still gave our waitress a tip. She would have gotten a lot more if she wasn't so irritated, and annoyed with serving us.
Great service, where seated pretty quickly. Came here after being at another location and being told an hour wait because they had to many online and phone orders and kitchen was backed up. Glad we came here.
This IHOP was one of the best ever! We visited Kalahari and went there because they had the least wait. The service was great and the food was delicious! I was pleasantly surprised and very happy. The hash browns had a nice crisp and the eggs were shelled and cooked to perfection! Compliments to the chief this past weekend.