What is life without a local ice cream shop with all sorts of toppings and cookies too
Shake was to runny! 2.5/5Cookies were pretty tasty though 5/5Place was dirty and you could barely see throughthe ice cream case.. 1.5/5May be back
Staff are polite and friendly, ice cream was good, but I kinda get the impression management is neglecting the store.They ran out of spoons! At an ice cream shop!The strangest part is that it was like actively hid that fact, or were just apathetic to it. I ordered a cup of ice cream. Probably should have been warned then "hey, there's no real way to eat that unless you have a spoon in your pocket," and certainly wouldn't have ordered the same if I'd known. They handed me the ice cream without a spoon. Didn't say anything about not having one. After I paid, and stood there looking around holding a cup of ice cream, still nobody offered that information. After scanning the entire store, thinking I was overlooking them on a counter somewhere, we finally asked. Only then did they finally let us know they didn't have spoons. And it wasn't even an "I'm sorry, we just ran out of them and we sent someone to the grocery store across the street for more." It was just a "we don't have any," an offer to let me use one of the tiny free sample spoons, and a little shrug.The also had things on their in-store menu that, according to the employees, they "don't offer at this location." It's a digital menu. Meaning it's just someone with the proper credentials who didn't bother to keep the menu updated. Not the line employees fault, obviously.
I had 2 large cakes for my kids paw patrol party. The gentleman who worked on them called to confirm the notes that someone else had taken, which I appreciated. The design wasn’t super complicated but it wasn’t one they had in the book. I just had an idea in mind. He knocked it out of the park with the design and color combination. Hit the Paw Patrol theme right on! Thank you so much for doing such an awesome job!
Disappointed they did not mix in the Cheetos into the ice cream. It was literally only sweet cream with some Cheetos on it.In addition, the Cheetos were stale, clearly left out for an extended period. The flavor was gross (but that isn’t their fault)Their card reader wasn’t working when I was there. My friend and I each tried different cards (that worked at other stores after we were there, so it wasn’t us!)Before asking permission from us. The employee tried writing down our card number to charge later. We had to stop her from taking our personal information.
Very disappointed. I tried to call today to place an order on a cake for my son's birthday and even though the website says order 48 HOURS ahead of time, I was told it actually takes 72 hours. I am beyond annoyed with this company as the location in Wylie was also saying they couldn't get a cake done in time. This is extremely frustrating when franchises cannot follow what is listed on the company website.
deep ellum one is better does the fancy marble slab cups with the rolled ice cream
We always go here for the cookies. Tonight they were very understaffed for how busy they were. Cookies are great and Sonos the ice cream.
Very disappointed. I tried to call today to place an order on a cake for my son's birthday and even though the website says order 48 HOURS ahead of time, I was told it actually takes 72 hours. I am beyond annoyed with this company as the location in Wylie was also saying they couldn't get a cake done in time. This is extremely frustrating when franchises cannot follow what is listed on the company website.
Friendly staff and good quality chocolate with a variety of choices. We preferred the cashew one to the pecan one.