Probably one of the worst customer service experiences I've endured lately. Whoever is training the new girl today is specifically the one I'm speaking about. She was not friendly or welcoming when ringing my order up (something you'd normally expect to be overly dramatized when training a new employee). When I came back in a few minutes later, I told her I wanted to ask about my receipt, she just completely ignored me on purpose and continued to (poorly) train the new girl. Another group of about 7 girls walked in while I was waiting, and she never acknowledged them either. They waited around for a bit, but nobody came to help them either, so they left. Finally, one of the other girls standing around watching her came over and explained that I had been rung up correctly and apologized. At least she was nice.However, I was already annoyed, because when I originally came in and ordered a milkshake for my daughter, they were out of milk (which I feel like can't possibly even be true), so they couldn't make a milkshake. Then I was charged $4.52 for the tiniest cone with one scoop of chocolate ice cream on top. That was the reason I came back to question my receipt. There were actually two separate charges - one charge for a "kid's CYO" and a separate charge for the cone itself. It's absolutely insane.I called Braum's after I left just to ask what they charge for the same thing. I was told a junior cone at Braum's would be $1.39 for the exact same product - literally 30% of the price Cold Stone charges. Not only that, I've never had a bad experience from rude employees and their ice cream is better, so we'll go there from now on. I will also continue to tell everyone I know who might be in the Cold Stone Rockwall area to avoid it, which all could have been avoided if I was treated with such hostility and rudeness.
Absolutely awful customer service. Literally 4 employees standing behind the counter talking and cutting up and doing nothing to help customers - in fact we had to ask to be helped (not even sure the guy that did help us was an actual employee). We had to remind the guy serving us to mix in the the add-ins first and not just sprinkle on top. The entire place is incredibly dirty - the floors in front of the counter are stickier than a movie theater; all the windows, doors, surfaces are covered with fingerprints, gunk, etc. Will NOT be returning - it’s disgusting.
If I could leave a ZERO star review i would. Service was beyound horrible. Place was a mess. No management keeping the placing running. All workers were teens who just didnt care.Will not be visiting this place again ever.
Very bad customer service, I added 2 waters to my order and the cashier Erica wouldn’t charge us nor give me the rest of my order. once I paid, I was asking her for my order and she wouldn’t even look up and when she did she looked bothered because she was on her phone all the time. Poor customer service plus place was dirty and slippery, definitely not coming back.
Poor customer service, they need to be retrained on how specificaly take orders from customers and not look confused when they are making the orders.
Picked up a cake I ordered a week ago that looked like it had melted and been refrozen! When I returned it a person I am assuming is a manager poked the cake with a spoon like I had let it melt, I had just picked it up 5 minutes before!
They did not mix the toppings with the ice cream just threw them on top for both of the orders placed!! Assuming she was just lazy.
Most expensive ice cream ? but delicious ? and beautiful sunset al Rockwall
The ice cream is good but the person working there today was not accommodating for us my fiancé is lactose intolerant and she wouldn't let us choose what she wanted that we saw online because it's a "yogurt" when it let's us do It online and she also had an attitude with that, she barely put any gummy bears it her ice cream and she didn't chop up the butterfingers well so there was huge chunks in it so I'm saying the ice cream was good but the server was not be aware of that please people
Cannot get them to credit my credit card for a mistaken charge, nor can i get through to their customer representative office, corporate office, or Rockwall franchise. Will continue to post negative reviews until someone gets back to me re status of incident 2637693