Food was good, like any other teriyaki madness but I showed up at 8.34 pm and was told they don't accept order after 8.30 pm because "those are the rules"Um I've showed up to this same location at 8.45 pm and ordered before with no problems! I always do the "I'm sorry it's so late" tip because they have always accommodated me. I work late and often don't have time to cook... guess it's cereal for dinner tonightThanks a lot, cashier dude without a name tag on.
Bummer…Long wait for an incomplete dish.I was really looking forward to this lunch.Disappointment 1: warned at the ordering counter that it would take 35-45 minutes. Appreciate the heads up but whaaaaaaat? The phrase “fresh to order” doesn’t buy you 45 minutes where I’m from.Disappointment 2: I ordered teriyaki chicken bowl, received chicken and veggies and rice for sure, not a drop of sauce, and no sauce on the side, not so much as a cup or a packet in the tied shut bag.Disappointment 3: As I tried to enjoy my sauce less chicken the fork stapled in half, really really low quality plastic wear although a small issue really topped off the experience as a negative one.
I used to love this place. But the last 2 visits have been terrible. Today I spent $14 on a teriyaki bowl and got no sauce and charred (black) chicken. I had to cut the char off and make a sauce. Not good.
First off I really like the food. I have really tried with this place about 7 different times. It’s pure madness when you order from the Foodsby app. I tried going in to the place to order and no one acknowledged us for 30 minutes to order our food so my coworker and I just walked out.
Came here and thought it would be a good try. But when we went in, we waited 5 mins and no one cared about customers waiting in the front. They were so short of staff that they couldn’t take anymore orders as they said it would be more than an hour wait. So pretty much we waited for nothing. Very disappointment and would not come back to try.
Only allowing online orders.*UpdateI didn't order online or call in. Luckily there was a salad shop nearby. I was looking for something quick and healthy. If you're only going to allow to-go orders, you should edit your listing on Google to reflect that.
Placed a curbside order for 12:00 pickup. Waited 20 minutes assuming they were just busy for lunch.. Called 3 times and no one answered the phone so I ended up going in and to get it and wasted my entire lunch break. Very disappointed
Went here about 3 weeks ago and the spicy chicken bowl with brown rice was pretty good. Went back about a week ago at about 7:45 pm and they said everything on the menu would take about 20 minutes. I was looking for something fast so i passed and went to Halal Guys next door. Tried again tonight at almost 8 pm and same thing happened. I guess they start shutting down the kitchen early even though they're supposedly open until 9. Both times, other customers also walked out after hearing they'd have to wait 20 minutes. Teriyaki Madness are losing business and Halal Guys thank you for sending them customers.
Tracy was phenomenal at providing customer service when we entered the store. It was my first time eating at Teriyaki Madness, and Tracy recommended her favorite menu item when we asked for it. Tracy is very personable and made my friend and I feel welcomed from entry to exit. Tracy gave us a wait time for our food and conversed with us the entire time we were in the store, without making us feel bothered.
Great place to get you prep meal in protein, carbs, and veggies. Great size of plate. The place is super clean. This is my new place for a clean good meal. ??