I’m giving at least one star because the pizza is actually amazing. When we first moved to Plano, we discovered this gem and it was where we ordered often. The past six months it’s gone downhill for delivery. The arrival ETA will say about 45min, but it will actually lean more toward an hour and a half recently. I understand everyone is understaffed. Believe me, I’m in an industry where we feel it too. However, customer service at Marinara has dropped significantly. We ordered two pizzas at 6:27pm to be delivered around 7:12p. Once 7:35p rolled around we gave the store a call to see what was going on. No answer. Called back. Store asked us to go on hold (after ringing awhile again) and we were on hold over five minutes. Called back and when he picked up and asked if I could hold, I responded I’ve been on hold and I’m trying to find out if you guys have sent my pizza out for delivery. He asked our address, seemed confused, then mentioned being swamped, and I was told ‘give me one minute.’ Six more minutes on hold. At this point it was nearing 8p and we were hungry. I hung up, called again, and he did not know where our pizza was (from what I could sense, it had not even been made yet). I asked him to refund me and he did apologize and said he’d send my cell a screenshot of the almost $50 refund receipt for our food. That was sent at 9:43pm. If the store cannot handle demand, please stop taking orders and creating an expectation. We would understand, this economy is tough . Also, just be honest and if you haven’t yet made the pizza or you know it will be hours, tell us instead of putting us on hold and wasting our time when we are just trying to eat dinner. We loved your product, but we will no longer be purchasing from you based on this experience. Your service has continued to lose quality and I hope in the future it improves again.
We’ve ordered pizza here several times and it’s always been very good.Nothing lasts forever !Management needs to talk to this pizza maker of ours.Marinara sauce: almost invisible and smeared on so light, it disappeared from sight.The Supreme Pizza was more like a “ go light on everything but the black olives and green peppers”.Small width onions that were hardly visible - maybe a 4 strands.It was just a huge disappointment from past experiences.
I would give them 10 stars. I’ve only found 2 places that actually have NY pizza. One is Mimi’s in Dallas and the other is Marinara in Plano. After trying ever “NY pizza place” all others fail to actually deliver NY pizza. My first trip to marinara I got the eggplant parm. I’ve had almost every one in the area and reviewed most but the only place that actually tastes like Italian eggplant is Marinara. The others are decent imitations but Marinara is the real deal. The people are nice the place is nice. The delivery is excellent. I can’t recommend this place enough. The only thing I recommend is that they add an eggplant parm sub to the menu. That would make the place absolutely perfect I’d probably order it every day.
So I decided to take my family here. It was completely dead. We place our order and ordered fountain drinks. My daughter kept saying all the drinks tasted weird. As I went forth coca cola I see film hanging from the spout. I removed it and let the guy know. I wish I took a picture bit it was disappointing. I asked for can drinks and he allowed it. We ordered knots, pep. Pizza, baked ziti, and chix parm with meat sauce. The knots were drowned in herbs. The pizza was fresh and was actually pretty good. Baked ziti was rigatoni pasta,also decent, but for a place called marinara it seems a bit underwhelming. Also the pizza boxes were store on the floor...
Just went for lunch and got the fettuccine Alfredo and a cheese calzone. Very nice establishment and friendly staff. Huuuuge servings for a great price, I will definitely be back. Best Italian food I’ve had in awhile
Holy smokes! This is really a hidden gem and soooo worth the hour drive it took to get here. We ordered from the Brazilian menu, chicken with catupiry and the Portuguesa... DELICIOUS!!! Even the garlic knots were on point. My new favorite pizza joint that I'll definitely be back to visit again soon!
Do not eat here. We ordered 2 calzone a meatball sub and some pasta and pick up was 717pm. Got there and was waiting in the parking lot. 5 minutes before pick up was called told they didn't have sub bread. Said that's fine change the sub to spaghetti and meatballs. My husband went in to wait since they said it would be another 5 minute. He waited another 10 to watch the guy drop our calzone on the floor and put it bake in the oven like nothing happened. When confronted the girl there got an attitude and said whatever. Asked for money back and order to be canceled. She said she took that calzone off and that we could get the rest of or food. When we said no cancel the whole order she started cussing and then said we'll your not gonna get the order. We said that's fine i would like a receipt showing the order was canceled she started throwing paper and cussing again.
OMG....A...M...A...Z..I...N...G... pie! I'm from Chicago so my standards are quite high but wow oh wow, this pizza hits the target. Freshly made, gluten free dough with organic toppings & a rich mariana sauce....what else could you ask for?! You won't regret your purchase, trust me!
This brother takes his time and put his foot into everything that he has to offer you guys you will not be disappointed this is the best Italian restaurant I have ever been in Dallas enjoy my favorite is the sub the meatball sub Jesus!
Been meaning to try this place for a while and finally decided to give it a go. It's good, but not great. We ordered a cheese pizza and a supreme-type pizza. The flavor and cheese were good, but the crust seemed a little too hard. Not sure if it was just cooked a little too long or it's just the dough they use. Toppings didn't seem to be overcooked, so maybe it's just the dough. Also, they left a lot of crust/edge. Normally, I wouldn't complain about that because I like the crust, but since it was not so soft, eh. Almost makes me think they're just saving money by putting less stuff on.The price is not cheap, which is to be expected, this is not your typically chain pizza joint. But for the price, I'm not sure I liked it enough to go again. Maybe I'll give it another try, not sure.I ordered to go, but it's not big inside, several tables, but I imagine it could get crowded if they're busy. I went a little late so only one table of folks.