Was looking forward to enjoying some BBQ for an early dinner. We drove to this location because a previous Plano location visit was disappointing. When we arrived, the restaurant wasn't busy, we ordered/received our food and when it came to the drinks we saw a stack of foam cups. When we asked the young lady at the counter where the yellow cups were, she responded that the restaurant charges $3.00 for the yellow cups and asked if we wanted one? We said no as our meal was already at $11.99 per person for a sandwich and (1) side and a drink (that should have been served in a yellow cup). What made it frustrating was that the customer behind me also asked about the yellow cup and was given the same response about price. After her refusal to take/pay for it, the lady at the counter gave in and said, go ahead and have it, the customer then replied with, "Are you sure?"...I was within arms length of the customer behind me as I was waiting for tea, since the tea container was empty. When the young lady returned with filling my foam cup with tea, it was completely watered down with no flavor at all. When I went to the drink machine to try something else, there were only a few selections of soda flavors and each of those were also watered down. I suppose they weren't putting in the needed syrup to get the right consistency. I get it, places are hurting and people cut corners to save here and there, but when I choose to take my family out to eat and spend my hard earned money, I expect to have a good quality meal and drink.The icecream from the icecream machine was questionable as well. It was a heartbreaking visit to say the least and at $56.25...our meal didn't sit well. You guys need to get it right and do better.
I've heard a lot of bad things about other Dickeys locations but this one was phenomenal. Great portions and fast speed.
Awesome decor and awesome food here. I had some of the best brisket here today. It had that great Smokey flavor. The staff is super friendly too.
I’ve been coming to this dickeys for awhile because the service is always so great and the food is just as good. I recently started getting the wings too from time to time. They’re really good.
Love this place! The BBQ is great and the service is the best, always friendly and helpful. I recommend the westerner it’s my fav ?
This place was a stop down at least once a week. We no longer patronize this location because they unapologetically got rid of their weekly specials and didn’t have the courtesy to tell long time customers while ordering. Very disappointing.
I ordered online and the process was very smooth and timely. The brisket was okay, but the beans were cold and the rice krispy treat tasted horrible. I'm sure most people don't go to a bbq place to get rice krispy treats anyhow, but DON'T...it takes old and stale. :-(
This is the second Dickeys ever built - super cool! Old school Buffett line - can serve yourself! This location still has the ice cream too! I asked if they had a pellet or wood smoker - and they did they still use wood! So awesome! Staff was great. Best sausage I’ve ever had. They have a large relish bar and warm sauce!! Highly recommend!
This restaurant has a wide assortment of different homestyle cooked meats and sides to chose from; my favorite combination is the chicken breast, Mac and cheese, patato salad, and green beans. Eating here makes it feel like I'm taking a stop along from a long trip, it has a lot of character to it.
I placed an order online to be delivered to me for my kid's birthday party. My delivery driver - a 3rd party entity via Door Dash picked up my order from Dickeys and I was notified that my food would be arriving at an estimated time. I got another notification telling me my delivery had been cancelled. I called Dickey's and the Manager on staff - Urieli took care of everything for me. She apologized to me and made me a whole new order at no additional charge to me. She even gave me a few extras for the inconvenience and offered to deliver it to me herself. I ended up picking it myself and I am glad I did. I got to meet the team there and they are great. Based on my experience, I will never order my food for delivery but because of the way Urieli handled the situation, I will always use this location when ordering bbq from Dickeys. In summary, I highly recommend this location to anyone considering Dickeys. Not only is their food warm and tasty, their customer service is exceptional and their Manager Urieli goes above and beyond.